This comprehensive guide is an ideal reference work for film specialists and enthusiasts. First published in 1984 but continuously updated ever since, CineGraph is the most authoritative and comprehensive encyclopedia on German-speaking cinema in the German language. This condensed and substantially revised English-language edition makes this important resource available to students and researchers for the first time outside its German context. It offers a representative historical overview through bio-filmographical entries on the main protagonists, from the beginnings to the present day. Included are directors and actors, writers and cameramen, composers and production designers, film theorists and critics, producers and distributors, inventors and manufacturers. An appendix includes short introductory essays on specific periods and movements, such as Early Film, Weimar, Nazi Cinema, DEFA, New German Cinema, and German film since unification, as well as on cinematic developments in Austria and Switzerland. Sections that crossreference names around specific professional groups and themes will prove equally invaluable to researchers.

It is with distinct pleasure that I accepted the invitation by Professor Gappinger to write a foreword to Life Style and Criminality, which is the English-language report on the comparative study of young offenders conducted by the Institute of Criminology of Tiibingen University, and a rendition of the content of two of the author's works based on this study and bearing the German titles Der Tater in seinen sozialen Beziigen (The Offender in his Social Relationships) and Ange- wandte Kriminologie (Applied Criminology). I consider that the availability in English translation of these Tiibingen studies by Professor Gappinger should be of considerable interest to American criminolo- gists. Professor Gappinger is a well-known criminologist in his country, whose vo- luminous textbook in criminology recently appeared in its fourth edition. Profes- sor Gappinger holds degrees in law and medicine, and throughout his life has made use of both of these background orientations and competencies in his work.

Die Sozialarbeit ist einerseits von einer Verscharfung gesellschaftlicher Probl- lagen betroffen, von den politischen Veranderungen des aktivierenden Sozi- staats" andererseits und nicht zuletzt von einer grundlegenden Neuordnung in der Finanzierung und Organisation der Erbringung sozialer Leistungen. Im - sammenhang mit diesen Veranderungen sind grundlegende Prinzipien der tra- tionellen Sozialarbeit in Frage gestellt worden, die sich mit den Stichworten Burokratie, Hierarchie und Paternalismus fassen lassen und die fur die Realitat der Sozialarbeit bis in die 90er Jahre des letzten Jahrhunderts selbstverstandlich und pragend waren. Das bedeutet freilich nicht, dass sich die entsprechenden Handlungsformen und vor allem auch Mentalitaten nicht vielerorts noch immer finden, vor allem, wenn man hinter die Kulissen von Eigen- und Aussendarstellungen blickt. T- sachlich macht Neues Angst und Angst verhindert Veranderung, weshalb es eine grosse Tradition in der Sozialarbeit wie in anderen Lebensbereichen auch gibt, in der Neues als nicht praktikabel," zu aufwandig," mit unserer Klientel und unseren Fallzahlen nicht zu schaffen" abgewehrt wird. Mit diesen oder ahnlichen Floskeln bestarkt man sich gegenseitig, den Veranderungsdruck auszusitzen und im alten Trott weiterzumachen."

Bachelor Thesis from the year 2008 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,2, Maastricht University (School of Business and Economics), course: -, language: English, comment: Diese Arbeit behandelt die Vor- und Nachteile von Customer Relationship Management aus Kunden- und Firmensicht., abstract: 1. General introduction Up to now, it has always been the task of marketing to be close to the customer and to know how to reach him in order to ultimately increase sales of the company's product or service. This focus on customer acquisition is widespread among companies, and many companies consider this to be sufficient in order to survive in the business world. Nonetheless, a vital flaw of this common view is that there is more than just focusing all efforts on acquiring new customers - That is, convincing the customer that it pays for him/her to continue doing business with the provider, which is called customer retention. Enter Customer Relationship Management (CRM). Throughout this paper, the definition of a CRM will be equivalent to the interpretation by Payne and Frow (2005), who state that CRM is a strategic approach that is concerned with creating improved shareholder value through the development of appropriate relationships with key customers and customer segments (Payne and Frow, 2005a). In the 1990s, organizations recognized the need for not relying on customer acquisition all alone, and stressing the relationship with the customer became imperative in the business world's strategic orientation. Unfortunately, implementing CRM systems turned out to require more work than the plain desire to be chosen as a provider over and over again. A great source of uncertainty was the vague definition of relationship management itself. Another pitfall was how to establish a CRM system in an organization. As relationship management was not up to executives' expectations, many companies were dis

Master's Thesis from the year 2010 in the subject Business economics - Investment and Finance, grade: 1,7, Maastricht University (School of Business and Economics), course: -, language: English, comment: Die Arbeit behandelt Governance Risk Faktoren (Operational Risk, Reputation Risk, Transparency Risk, Shari'ah Risk und Fiduciary Risk) und erweitert diese Faktoren um einen weiteren Risikoaspekt, Marketing Risk. Diese Faktoren werden im Kontext von der Finanzproduktentwicklung, Risikomanagement und dem Erfolg von neuen Finanzprodukten auf dem Markt prasentiert. Am Ende wird die Frage beantwortet: How can a new product development model be applied to Islamic financial product development and how to address governance risk management in order to contribute towards new product success?, abstract: 1.1 General Introduction to the Topic Islamic finance is on the march. The underlying logic is simple: All investments and services are consistent with the principles of Islamic law, called Shari'ah, which literally means 'a clear path to be followed and observed' (Hourani, 2004a). This clear path is followed only if profit does not stem from interest (riba), speculation (gharrar) or sectors that are considered sinful according to the Qur'an (haraam), namely everything that involves alcohol, tobacco, entertainment, gambling or pork, just to name a few. The high potential of Islamic finance is clear for three reasons. The first reason relates to the emergence of a new consumer type, as there is increased demand for a Shari'ah-compliant way of investing that stems from increased globalization. The middle class from emerging markets rose from one third to 56 percent between the 1990s and 2006 (The Economist, 2009). Many Muslim countries can be found in the list of emerging markets, such as Egypt, Pakistan and Indonesia. With the Muslim population of the world exceeding 1.5 billion people (about 21 percent of the world population) and due to the fact that it is the fastest growi