Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations. Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness. The good news is destructive conflict can be reduced - but this is a sensitive issue, requiring managers to call on tried and tested techniques. Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures. The handbook will enable HR professionals to: * recognise the sectors, departments and types of individuals most prone to conflict * measure the costs of conflict * understand and comply with the law on the employer's duty of care * spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action * establish, communicate and monitor effective policies and procedures * train staff and managers in how to manage conflict effectively * reach agreement through negotiation * use conciliation and mediation to resolve difficult situations Also included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.

Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations.Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness.The good news is destructive conflict can be reduced but this is a sensitive issue, requiring managers to call on tried and tested techniques.Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures.The handbook will enable HR professionals to: recognise the sectors, departments and types of individuals most prone to conflict measure the costs of conflict understand and comply with the law on the employer s duty of care spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action establish, communicate and monitor effective policies and procedures train staff and managers in how to manage conflict effectively reach agreement through negotiation use conciliation and mediation to resolve difficult situationsAlso included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.

This new, thoroughly updated edition of Yorkshire Dales, part of Bradt's series of distinctive 'Slow' guides to local UK regions, remains the most comprehensive guide to the area and covers the whole of the recently extended Yorkshire Dales National Park and Nidderdale Area of Outstanding Natural Beauty as well as some 'slow' and historic towns and villages just outside the boundaries. Dale by dale, each chapter covers wildlife, folklore, history and local food and drink, and suggests routes to follow to see the best of it all. Walking and cycling are included, as well as all the attractions and advice needed for a memorable visit. Written by an expert who has lived and worked in the area for over 30 years, the guide draws from his personal experiences as an outdoor enthusiast, naturalist and beer connoisseur. The Yorkshire Dales is famous internationally for its caves, scenic rivers, waterfalls and limestone flora but the lives and culture of the Dales folk that live there are just as fascinating. These days the area is also known for the Tour de Yorkshire, now firmly established as a hugely popular annual cycling event. Ease the pace and discover the delights of the north Pennines, where rivers from the limestone uplands have forged the dales that give the region its name. Drop in to the Tan Hill Inn, the highest pub in Britain, where sheep regularly find their way in to warm themselves by the roaring fire; journey into the depths of Gaping Gill, one of the largest underground chambers in Britain; or take a scenic rail trip on the famous Settle-Carlisle line, crossing the longest railway viaduct in the country at Ribblehead en route. The Yorkshire Dales offer hundreds of square miles of open-access land to explore, popular long-distance footpaths including the Pennine Way and Coast to Coast Walk, renowned medieval castles such as Skipton and Richmond, quaint stone villages and an exceptionally rich wildlife particularly associated with clean rivers and limestone-pavement flora. Discover all this and more with Bradt's Slow Travel Yorkshire Dales, the perfect companion for a successful trip.