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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
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Not currently available
irs Managing Conflict in the Workplace (Paperback)
Loot Price: R1,130
Discovery Miles 11 300
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irs Managing Conflict in the Workplace (Paperback)
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Conflict, bullying and harassment can destroy the foundations of
the most enterprising organisations. Bullying is now a key
complaint received by HR departments. Destructive conflict creates
stress, which can lead to poor morale and performance, increased
staff turnover and an overall decline in organisational
effectiveness. The good news is destructive conflict can be reduced
- but this is a sensitive issue, requiring managers to call on
tried and tested techniques. Published for HR and line managers,
IRS Managing Conflict in the Workplace will help employers to
recognise and resolve destructive conflict issues more effectively,
enabling them to become more positive, productive and efficient. It
gives invaluable advice on conflict prevention, mediation and
negotiation; it explains how to manage conflict in a wide variety
of situations; and includes guidance on the new statutory
requirements for disciplinary and grievance procedures. The
handbook will enable HR professionals to: * recognise the sectors,
departments and types of individuals most prone to conflict *
measure the costs of conflict * understand and comply with the law
on the employer's duty of care * spot potential problems, recognise
bullying behaviours, understand the difference between constructive
conflict and bullying and harassment, conduct a risk assessment and
take preventative action * establish, communicate and monitor
effective policies and procedures * train staff and managers in how
to manage conflict effectively * reach agreement through
negotiation * use conciliation and mediation to resolve difficult
situations Also included is best practice advice, sample conflict
management policies, case studies, checklists and legal compliance.
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