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This book deals with World Class Operations Management (WCOM),
detailing its principles, methods and organisation, and the results
that this approach can bring about. Utilising real-world case
studies illustrated by companies that have adopted this model
(interviews with Saint-Gobain, L'Oreal, Tetra Pak, Bemis, and Bel
Executives), it describes common patterns drawn from decades of
hands-on experience, so as to present a theoretical approach
together with the concrete application of its principles. WCOM,
adopted by several multinational companies, is one of the more
innovative management practises, as it integrates the best
Continuous Improvement approaches (Lean, Total Productive
Management, World Class Manufacturing) as well as the most
innovative approaches in human dynamics like Change Leadership,
Performance Behavior, Shingo Model, to name a few. Every book's
chapter has been authored by an expert in these different fields,
thus revealing the synergy among the different practices, which is
one of the distinguishing and successful aspects of WCOM Maximising
reader insights into the successful implementation of such an
approach, and explaining not only its potentialities, but also its
implementation dynamics, the critical points and the ways it can be
integrated into different situations, this book is also about how
to create a culture of excellence that is sustainable over a long
period of time and delivers consistent (or ever-improving) results.
This book deals with World Class Operations Management (WCOM),
detailing its principles, methods and organisation, and the results
that this approach can bring about. Utilising real-world case
studies illustrated by companies that have adopted this model
(interviews with Saint-Gobain, L'Oreal, Tetra Pak, Bemis, and Bel
Executives), it describes common patterns drawn from decades of
hands-on experience, so as to present a theoretical approach
together with the concrete application of its principles. WCOM,
adopted by several multinational companies, is one of the more
innovative management practises, as it integrates the best
Continuous Improvement approaches (Lean, Total Productive
Management, World Class Manufacturing) as well as the most
innovative approaches in human dynamics like Change Leadership,
Performance Behavior, Shingo Model, to name a few. Every book's
chapter has been authored by an expert in these different fields,
thus revealing the synergy among the different practices, which is
one of the distinguishing and successful aspects of WCOM Maximising
reader insights into the successful implementation of such an
approach, and explaining not only its potentialities, but also its
implementation dynamics, the critical points and the ways it can be
integrated into different situations, this book is also about how
to create a culture of excellence that is sustainable over a long
period of time and delivers consistent (or ever-improving) results.
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