The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, it is written firstly for those people in organizations who are in the front line and who have daily to anticipate, pre-empt or defuse conflicts in the support of productive working relationships. It is also for those who are already mediators or those who are training to become mediators.