The Essential Guide to Workplace Mediation and Conflict Resolution
examines the nature, process, uses and skills for employing and
using mediation. The authors examine what mediation is and how it
can be successfully applied to resolve issues, by presenting a
range of techniques and case studies. Applicable to not only
one-on-one conflict, but also at team and board room level, it is
written firstly for those people in organizations who are in the
front line and who have daily to anticipate, pre-empt or defuse
conflicts in the support of productive working relationships. It is
also for those who are already mediators or those who are training
to become mediators.
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