This book is meant to be a guide to online self publishing.... I have attempted to note down all the issues, problems and solutions that I have found along the way. This is what I have learnt in the past 2 and a half years of successful self publishing.... Hopefully the information within this book will help and inspire many budding authors on the journey to self publishing. So here goes........my journey from self publishing to successful selling.....

The Ultimate, Comprehensive CSS3 Reference Guide. Full command list with descriptions and typical mark up.

An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos. Calls have to be taken, patients have to be attended to, payments received, medical aids phoned, appointments scheduled and a whole horde of other duties performed whilst appearing calm and in control. This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your knowledge base you will enable yourself to handle any situation and enjoy your chosen career. It is amazing how a business can operate without properly trained staff. Poor service, rude and inefficient personnel seem to be the standard. How often have you stood in front of someone waiting to be attended to while they carry on with a private call, reading a magazine or eating their lunch? Ever noticed how an entire person can hide behind a phone? What draws a person back to a specific practice? An environment where they feel welcome, important and above all where they are treated by professionals. Always remember that it is stressful to be in an unfamiliar environment - people are scared of the unknown, and YOU have to reassure them and make them feel comfortable. They should view their eye care professional as a personal friend. Turn the appointment into a pleasant and fun experience. People enjoy going back to their favourite haunts with family and friends - make the visit to the optometrist one of these. With this course emphasis will be placed on professional etiquette, product information, visual aberrations, diseases of the eye, different personality types and how to deal with them, frame styling and sales. You are on the frontline and without efficient and professional reception staff no practice can be successful.

Communication is at the core of every business. Without effective communication no business can thrive and grow. The challenge of effective communication is one we all face. In 1948 Dr Albert Einstein declined the invitation to become the first president of the new state of Israel. The greatest conceptual and technical genius of his time declined on the grounds that he was not qualified for any position which required an understanding of human relationships, including clear communication. Communication is the main means by which people can build relationships in the workplace and elsewhere. It is estimated that more than 90% of today's leaders fail to communicate with their employees in a manner necessary for building relationships based on mutual trust and respect. Without effective communication employees get frustrated and often leave resulting in more money that has to be spend on training new staff. Written and oral communication skills are critical in securing work and also in performing effectively in your work, and maintaining crucial business relationships.

The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.

This course provides clear guidelines for Effective Business Communication. Module 1 Effective Business Writing Introduction Planning your writing Write the first draft Edit the document Design the visual format and layout of the document Check the final draft Module 2 Effective Business Presentations Introduction Understanding the components of oral communication Factors to consider when preparing a presentation Structure of an effective presentation Visuals Preparing the environment Presentation skills - assessment rubric Presentation skills - coaching checklist Pitfalls of business communication