The main focus of this course is to provide the necessary skills
for effective customer service. The most important people in any
successful organization are the staff. Without properly trained and
motivated staff no company can provide an effective service to
their customers. Well trained staff have confidence and enjoy their
work. They are more effective in what they do, and are more capable
to meet customer requirements. Training should be an ongoing
process, and not just a once off event. It should become part of
the company culture, and the accepted way of doing business.
Subjects covered in this course include Effective Communication
Telephone Skills Listening Skills Dealing with Clients The Main
Purpose Of Staff Training Effective Communication. Listening
Skills. Customer Loyalty.
General
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