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Grading Health Care - The Science & Art of Developing Consumer Scorecards (Hardcover, 1st ed): P.P. Hanes Grading Health Care - The Science & Art of Developing Consumer Scorecards (Hardcover, 1st ed)
P.P. Hanes
R1,522 Discovery Miles 15 220
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Informing Health Care Purchasers

In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.

This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.

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