Kaiser Permanente is the largest managed care organization in the country. It also happens to have the largest and most complex labor-management partnership ever created in the United States. This book tells the story of that partnership-how it started, how it grew, who made it happen, and the lessons to be learned from its successes and complications. With twenty-seven unions and an organization as complex as 8.6-million-member Kaiser Permanente, establishing the partnership was not a simple task and maintaining it has proven to be extraordinarily challenging.

Thomas A. Kochan, Adrienne E. Eaton, Robert B. McKersie, and Paul S. Adler are among a team of researchers who have been tracking the evolution of the partnership between Kaiser Permanente and the Coalition of Kaiser Permanente Unions ever since 2001. They review the history of health care labor relations and present a profile of Kaiser Permanente as it has developed over the years. They then delve into the partnership, discussing its achievements and struggles, including the negotiation of the most innovative collective bargaining agreements in the history of American labor relations. Healing Together concludes with an assessment of the Kaiser partnership's effect on the larger health care system and its implications for labor-management relations in other industries.

Organizations are a defining feature of the modern world, and the study of organizations (Organization Studies) has become well established in both sociology departments and professional schools, most notably business and management schools.
Organization Studies has long drawn inspiration from foundational work in sociology. The sociological lens affords depth of insight into the technological, economic, cultural, and political forces that shape organizations from both within and without. In particular, "classical" works in sociology have long energized organizational research, primarily by suggesting ways of making sense of the ever-accelerating pace of social change. In recent decades, however, the field has lost interest in these sociology classics. This trend reflects and reinforces an increasingly academic focus of contempory Organization Studies. Not only does this trend weaken Organization Studies' engagement with the big social issues of our time, but it isolates the field from the broader field of the social sciences.
The aim of this Handbook is to re-assert the importance of classical sociology to the future of Organization Studies. Alongside several thematic chapters, the volume includes chapters on each of nearly two dozen major European and American theorists, each of these chapter addressing: (a) the ideas and their context, (b) the impact of these ideas on the field of Organization Studies, and (c) the potential future research these ideas might inspire. The goal is not reverential exegesis, but rather to examine how the classics can energize organizational research.
This wide-ranging Handbook, with contributions from leading American and European scholars, will be a vital, informative, and stimulating resource for anybody undertaking research in, teaching, or interested in learning more about Organization Studies today.
About the Series
Oxford Handbooks in Business & Management bring together the world's leading scholars on the subject to discuss current research and the latest thinking in a range of interrelated topics including Strategy, Organizational Behavior, Public Management, International Business, and many others. Containing completely new essays with extensive referencing to further reading and key ideas, the volumes, in hardback or paperback, serve as both a thorough introduction to a topic and a useful desk reference for scholars and advanced students alike.

Kaiser Permanente is the largest managed care organization in the country. It also happens to have the largest and most complex labor-management partnership ever created in the United States. This book tells the story of that partnership-how it started, how it grew, who made it happen, and the lessons to be learned from its successes and complications. With twenty-seven unions and an organization as complex as 8.6-million-member Kaiser Permanente, establishing the partnership was not a simple task and maintaining it has proven to be extraordinarily challenging.

Thomas A. Kochan, Adrienne E. Eaton, Robert B. McKersie, and Paul S. Adler are among a team of researchers who have been tracking the evolution of the partnership between Kaiser Permanente and the Coalition of Kaiser Permanente Unions ever since 2001. They review the history of health care labor relations and present a profile of Kaiser Permanente as it has developed over the years. They then delve into the partnership, discussing its achievements and struggles, including the negotiation of the most innovative collective bargaining agreements in the history of American labor relations. Healing Together concludes with an assessment of the Kaiser partnership's effect on the larger health care system and its implications for labor-management relations in other industries.

This book explores the superiority of the management systems found in world class Japan manufacturers and the process by which these systems are being imported to the USA. The concept of Japanese manufacturing methods, in particular the system known as "lean production," is transforming American industry. The editors and contributors use the term "Japanese Advanced Manufacturing Systems" to refer to social, organizational, and technological systems used by world class Japanese manufacturers. They look at the system at the factory level, the corporate system level, and at a level outside the corporate system, including consumer markets, the regulatory environment, the technology sector, and the educational system outside the firm. The two industries that are addressed are automobiles and electronics.

As more and more equipment incorporates advanced technologies, usability -- the ability of equipment to take advantage of users' skills and thereby to function effectively in the broad range of real work situations -- is becoming an essential component of equipment design. Usability: Turning Technologies into Tools collects six essays that herald a fundamental shift in the way industry and researchers think about usability. In this new, broader definition, usability no longer means safeguarding against human error, but rather enabling human beings to learn, to use, and to adapt the equipment to satisfy better the demands and contingencies of their work. Following an introduction that develops some core concepts of usability, the subsequent chapters: -- describe the role of usability in guiding one of Xerox's largest strategic initiatives -- analyze a Monsanto chemical plant where a study of worker's conversational patterns contributed to the design of a more effective system of controls -- present an empirical study of equipment design practices in U.S. industry which contrasts technology-centered and skill-based design approaches -- summarize recent Scandinavian experiences with user participation in design, with specific reference to the DEMOS and UTOPIA projects -- analyze European experiences that suggest five key criteria for effective human-centered design of advanced manufacturing technology --offer an insightful discussion of the powerful, often hidden human and organizational resources that conventional design processes overlook. Today, three quarters of all advanced technology implementations in manufacturing fail to achieve their performance goals because of inadequate usability. By viewing the human being as a mechanistic system component, and not a particularly reliable one, the traditional "human factors" model of usability virtually ensures that the uniquely human qualities -- experience, adaptation, innovation -- will be neglected, and therefore that new technologies will realize little of their true potential. Usability: Turning Technologies into Tools answers the need for better usability criteria and more effective design and usability assurance processes. In so doing, it leads the way to making a new, broader concept of usability central to design. Its chapters will be of interest to managers and professionals in computer systems, manufacturing engineering, industrial design, and human factors, as well as researchers in disciplines such as computer science, engineering, design studies, sociology, organizational behavior and human resource management, industrial relations, education, and business strategy.

Competitive pressure demands that firms create a good balance of their technology, people, and organization, and that they sustain it with well-meshed business, technology, and human resources strategies. But the acceleration of technological change over the last decade has made it more difficult to find this balance. Moreover, the intensification of global competition has made any imbalance debilitating for business performance. This book explores the emergent new models of balance among technology, people, and organization. The common premise of the contributions that the effective implementation of automation in manufacturing and engineering operations will typically require a work force with a higher skill profile. Examining the experience of countries in Europe, Australia, Asia, and the U.S., the chapters analyze four themes: the new competency required for effective implementation of new technologies; how firms can develop these new competencies; the implications of these changes for industrial relations; and how firms can weave together business strategy, technology strategy, and personnel strategy, to build competitive advantage. Integrating sociological, economic, and organizational perspectives, this book will interest both academics and professionals. It presents an up-to-date review of international trends in industry's response to the challenge of the new technologies. It draws compelling conclusions regarding the changes needed in the management of operations, human resources, industrial relations, and business strategy.