This monograph provides an overview of the principles required for a service orientation in the management of irrigation and drainage systems. The material covered is designed to emphasize an area largely neglected in the irrigation and drainage management literature. The dominating philosophy underlying this book is that irrigation and drainage systems must be managed as a service business responsive to the needs and changing requirements of its customers. It is postulated that this service approach to the management of irrigation and drainage systems consitutes a key element of the startegy that is needed to improve the current level of performance of many irrigation and drainage systems worldwide. Enhanced performance of irrigation is a prerequisite if we are to face the enormous challenge of producing greater quantities of food to meet the demand of a growing population. This is particularly the case in an environment with increasing competition for water from industry and urban water users, set against mounting concerns about environmental sustainability.

This monograph provides a framework and guidelines for the assessment of institutional frameworks for integrated water resources management (IWRM). The framework and guidelines were developed to enable expert teams of the Inter-American Development Bank to incorporate capacity-building considerations into water-related projects. The framework and guidelines were tested in four countries with different physical, social and economic environments in Latin America and the Caribbean. Using this framework, it is possible to identify shortcomings in existing water management arrangements and to formulate interventions at and between the constitutional, organizational, and operational levels. To guide the formulation of interventions, an ideal IWRM situation is formulated. Due to the temporal and spatial specificity, a desired IWRM situation is formulated in a process which consists of ten operational steps. This process is based on an extensive consultation and participation of all relevant stakeholders. The fields of interventions concern awareness creation, policy development, legal and financial arrangements, human resources development and management information and decision support systems.

This monograph provides a framework and guidelines for the assessment of institutional frameworks for integrated water resources management (IWRM). The framework and guidelines were developed to enable expert teams of the Inter-American Development Bank to incorporate capacity-building considerations into water-related projects. The framework and guidelines were tested in four countries with different physical, social and economic environments in Latin America and the Caribbean. Using this framework, it is possible to identify shortcomings in existing water management arrangements and to formulate interventions at and between the constitutional, organizational, and operational levels. To guide the formulation of interventions, an ideal IWRM situation is formulated. Due to the temporal and spatial specificity, a desired IWRM situation is formulated in a process which consists of ten operational steps. This process is based on an extensive consultation and participation of all relevant stakeholders. The fields of interventions concern awareness creation, policy development, legal and financial arrangements, human resources development and management information and decision support systems.

This monograph provides an overview of the principles required for a service orientation in the management of irrigation and drainage systems. The material covered is designed to emphasize an area largely neglected in the irrigation and drainage management literature. The dominating philosophy underlying this book is that irrigation and drainage systems must be managed as a service business responsive to the needs and changing requirements of its customers. It is postulated that this service approach to the management of irrigation and drainage systems consitutes a key element of the startegy that is needed to improve the current level of performance of many irrigation and drainage systems worldwide. Enhanced performance of irrigation is a prerequisite if we are to face the enormous challenge of producing greater quantities of food to meet the demand of a growing population. This is particularly the case in an environment with increasing competition for water from industry and urban water users, set against mounting concerns about environmental sustainability.