This monograph provides an overview of the principles required
for a service orientation in the management of irrigation and
drainage systems. The material covered is designed to emphasize an
area largely neglected in the irrigation and drainage management
literature. The dominating philosophy underlying this book is that
irrigation and drainage systems must be managed as a service
business responsive to the needs and changing requirements of its
customers. It is postulated that this service approach to the
management of irrigation and drainage systems consitutes a key
element of the startegy that is needed to improve the current level
of performance of many irrigation and drainage systems worldwide.
Enhanced performance of irrigation is a prerequisite if we are to
face the enormous challenge of producing greater quantities of food
to meet the demand of a growing population. This is particularly
the case in an environment with increasing competition for water
from industry and urban water users, set against mounting concerns
about environmental sustainability.
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