This is a comprehensive textbook that considers all of the key business, management and technical issues of
e-business. It examines and explains how new technologies provide organizations in both the public and private sector with new ways of doing things. Accessible, jargon free and written by experts, this book uses case studies to illustrate to readers the issues at hand and equipping them with the skills to analyze the changing world in which we work.

Contents:
1. Introduction, Paul Jackson and Peter Eckersley 2. The Business Environment for e-Commerce, Fintan Clear, Brunel University and Leslie Budd, Open University 3. e-Commerce Technology, Nandish Patel, Brunel University 4. Organisational Considerations for e-Business, Lisa Harris, Brunel University and Nelarine Cornelius, Brunel University 5. Using Marketing Databases in e-Business, Michael Collins, chartered Marketer 6. The Ethics Environment for e-Business, Laura Spence, Brunel University 7. e-Business and the Law, Dave Wadsworth, Brunel University 8. e-Commerce: A Global Overview, Geraldine Cohen, Brunel University 9. e-Government, Noah Curthoys, Brunel University Peter Eckersley and Paul Jackson, e-Government Forum, IPF

Contemporary reforms of the fire and rescue service result from two excoriating reports from the National Audit Office and the Public Accounts Committee that demonstrated the inadequacy of contemporary policy, service delivery and public assurance for fire and rescue services in England. This book focuses on the key reforms proposed by Theresa May when she was Home Secretary in response to these reports and critically examines the new National Framework and the new external Inspectorate that were created as a result. Rebuilding the Fire and Rescue Services will prove invaluable for both academics and practitioners in order to build a more efficient and effective performance regime for this essential emergency service. It demonstrates the context, the parameters, the agencies and the inter-relationships that operate within the areas of policy development, service delivery and public assurance in the service. It shows how the new national framework and the new inspectorate can be improved. Most of all it shows the need for robust data and intelligence at both the national and local levels.