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The distinctions between tourism and migration are increasingly
blurred. Tourism often drives various forms of mobility, and an
international workforce is essential to maintaining functioning
tourism economies. This book explores intersections of tourism and
migration, considering their relationships with and impacts on
social sustainability. The chapters explore in a variety of
contexts how the planning, development and governance of tourism
affects the sustainability of communities, which consequently
influences attitudes towards migrants and tourists. They also
consider how migrant-local connections may evolve, creating
opportunities for positive, symbiotic co-existence or intergroup
tensions and exploitative relationships. The book paves the way for
future work examining new forms and interactions between migration
and tourism that contribute to social sustainability. This book
will be of great value to students, academics, and researchers
interested in tourism, geography, migration/diaspora studies and
sociology. The chapters in this book were originally published as a
special issue of Tourism Geographies.
People do not buy products, or even services; they purchase the
total experience that the product or service provides. Experience
management is seen as the way to remain competitive in markets
where globalisation and technology have turned products and
services into commodities. This book draws together academic and
practitioner insights into the consumer experience by combining the
perspectives of the tourist consumer with that of experience
managers, supported by examples from tourism, leisure, hospitality,
sport and event contexts. With contributions from established and
emerging international scholars, it is organised into three
sections: understanding experiences, researching experiences and
managing experiences. It aims to provide students, researchers and
managers with a stimulating overview of the current research and
managerial issues in the field and as well as a resource to guide
their further reading.
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