The ability to harness Information Communication Technologies (ICTs) is increasingly at the heart of competitiveness and sustainable growth. As countries engage in an increasingly competitive global economy, they are trying to weave ICT into their development strategies, in the same way enterprises have learned to use ICT to transform their business models and strategies. This integration offers a new path to development that is responsive to the challenges of our times.

In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for e-transformation and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development?

Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth.In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for e-transformation and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development?

Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth."

The ability to harness Information Communication Technologies (ICTs) is increasingly at the heart of national competitiveness and sustainable development. As countries seek a way out of the present period of economic contraction, they are trying to weave ICT into their development strategies, in the same way enterprises have learned to use ICT to transform their business models and strategies. This integration offers a new path to development that is responsive to the challenges of our times. In Seeking Transformation Through Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for "e-transformation." Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Brazil, China, Canada, and Sri Lanka, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth.

The ability to harness Information Communication Technologies (ICTs) is increasingly at the heart of competitiveness and sustainable growth. As countries engage in an increasingly competitive global economy, they are trying to weave ICT into their development strategies, in the same way enterprises have learned to use ICT to transform their business models and strategies. This integration offers a new path to development that is responsive to the challenges of our times.

In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for "e-transformation"and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development?

Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth.In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for "e-transformation"and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development?

Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth."

The ability to harness Information Communication Technologies (ICTs) is increasingly at the heart of national competitiveness and sustainable development. As countries seek a way out of the present period of economic contraction, they are trying to weave ICT into their development strategies, in the same way enterprises have learned to use ICT to transform their business models and strategies. This integration offers a new path to development that is responsive to the challenges of our times.

In "Seeking Transformation Through Information Technology," Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for "e-transformation." Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Brazil, China, Canada, and Sri Lanka, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth.

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The author takes the student through the whole of the research process including anticipating common mistakes and `times of trouble' and offering advice on how to make things easier on yourself. The methods work is sound and the methodology is put across very well and nicely integrated with the `thinking out' of the research ? Rigorous, accessible, upbeat - I would expect this to become a widely used resource for students and lone researchers at all levels' - Roger Sapsford, School of Social Sciences, University of Teeside

Timely, assured and written with the needs of students uppermost, Small-Scale Research is a direct, comprehensive guide for students doing theses, dissertations, papers and projects. It systematically works through the central methods of inquiry and demonstrates the strengths and weaknesses of different approaches. The advice on when and how to use small-scale methods is pragmatic, recognizing that small-scale researchers are usually short on time and resources. Yet behind this pragmatism is the principle that research is, above all, about thinking. Whatever needs to be done in a research project has to be for the purpose of providing research audiences with the best possible answers, in the circumstances, to the research questions. The book argues that it is not enough to apply research methods. Sense-making and claims-making are central to good research practice.

`This is an excellent book. It will be required reading on my methods courses' - Nigel Fielding, University of Surrey

This book is comprehensive, easy to read, fascinating and a must for every college library where students study research methods for short reports or longer theses' - Educational Review

Students at postgraduate, and increasingly at undergraduate, level are required to undertake research projects and interviewing is the most frequently used research method. This book provides a comprehensive and authoritative introduction to interviewing. It covers all the issues that arise in interview work: theories of interviewing; design; application; and interpretation. Richly illustrated with relevant examples, each chapter includes handy statements of `advantages' and `disadvantages' of the approaches discussed.

Endorsements Demi Getchko, Member of the Brazilian Internet Steering Committee (CGI.br) and Chairman Executive Committee of the Brazilian Network Information Center (NIC.br)."This is the right book at the right time, when Internet governance is in the headlines. The political visions behind Brazil's governance system are very advanced and embody the rich diversity of our academic, political, technical, entrepreneurial, and civil society stakeholders. That diversity has allowed the Internet to flourish in our country. Peter Knight captures all these visions in a book that the reader will find both provocative and pleasurable to read." Michael Stanton, Director of Research and Development, National Education and Research Network (RNP). "This book provides a very informative description of how Brazilian governments and allied institutions have together built, and continue to extend, the communications infrastructure required for a modern knowledge-based society. The job is by no means complete, but the book shows examples of how future extensions can continue to be built to improve the result. Unsurprisingly, a common thread throughout the book is the emphasis on providing ubiquitous fiber optical infrastructure so that future expansion can reuse existing communications cables." Steve Goldstein, Former National Science Foundation Program Officer for International Internet Connections and former Member of the Board of ICANN. In this short book, Dr. Knight, a World Bank, Washington, transplant to Brazil, moves from a meticulously detailed rendition of the development of networking in Brazil through to the adoption of Internet technology by the academic community. Then, he follows the path to commercialization and present day status and the very latest global policy implications for Internet governance (e.g., NET Mundial). A gift to Internet historians and policy wonks as well Nagy Hanna, Author, Advisor, Academic. Former senior advisor on e-transformation and chief strategist at the World Bank. The Internet is central to realizing any eTransformation strategy. Harnessing this 21st century infrastructure is increasingly critical for the economic health and competitiveness of nations. Peter is a keen observer of the Internet's evolution, use, and governance in Brazil. This book is a timely and readable analysis that should help both external observers and Brazilians understand this important country's approach to the Internet. Vanda Scartezini, Former National Secretary for Information Technology Policy, Brazilian Ministry and Science and Technology, and twice member of the Board of Directors of the Corporation for Assigned Names and Numbers (ICANN) and Member of the Internet Society, Brazil Chapter. Extremely relevant for rescuing the memory of Internet's evolution in Brazil. The book provides an excellent opportunity for the youth of today and tomorrow understand the path that led to them this fantastic opportunity for personal and social development that is the Internet.

Endorsements Demi Getchko, Member of the Brazilian Internet Steering Committee (CGI.br) and Chairman Executive Committee of the Brazilian Network Information Center (NIC.br)."This is the right book at the right time, when Internet governance is in the headlines. The political visions behind Brazil's governance system are very advanced and embody the rich diversity of our academic, political, technical, entrepreneurial, and civil society stakeholders. That diversity has allowed the Internet to flourish in our country. Peter Knight captures all these visions in a book that the reader will find both provocative and pleasurable to read." Michael Stanton, Director of Research and Development, National Education and Research Network (RNP). "This book provides a very informative description of how Brazilian governments and allied institutions have together built, and continue to extend, the communications infrastructure required for a modern knowledge-based society. The job is by no means complete, but the book shows examples of how future extensions can continue to be built to improve the result. Unsurprisingly, a common thread throughout the book is the emphasis on providing ubiquitous fiber optical infrastructure so that future expansion can reuse existing communications cables." Steve Goldstein, Former National Science Foundation Program Officer for International Internet Connections and former Member of the Board of ICANN. In this short book, Dr. Knight, a World Bank, Washington, transplant to Brazil, moves from a meticulously detailed rendition of the development of networking in Brazil through to the adoption of Internet technology by the academic community. Then, he follows the path to commercialization and present day status and the very latest global policy implications for Internet governance (e.g., NET Mundial). A gift to Internet historians and policy wonks as well Nagy Hanna, Author, Advisor, Academic. Former senior advisor on e-transformation and chief strategist at the World Bank. The Internet is central to realizing any eTransformation strategy. Harnessing this 21st century infrastructure is increasingly critical for the economic health and competitiveness of nations. Peter is a keen observer of the Internet's evolution, use, and governance in Brazil. This book is a timely and readable analysis that should help both external observers and Brazilians understand this important country's approach to the Internet. Vanda Scartezini, Former National Secretary for Information Technology Policy, Brazilian Ministry and Science and Technology, and twice member of the Board of Directors of the Corporation for Assigned Names and Numbers (ICANN) and Member of the Internet Society, Brazil Chapter. Extremely relevant for rescuing the memory of Internet's evolution in Brazil. The book provides an excellent opportunity for the youth of today and tomorrow understand the path that led to them this fantastic opportunity for personal and social development that is the Internet.

The author takes the student through the whole of the research process including anticipating common mistakes and `times of trouble' and offering advice on how to make things easier on yourself. The methods work is sound and the methodology is put across very well and nicely integrated with the `thinking out' of the research ? Rigorous, accessible, upbeat - I would expect this to become a widely used resource for students and lone researchers at all levels' - Roger Sapsford, School of Social Sciences, University of Teeside

Timely, assured and written with the needs of students uppermost, Small-Scale Research is a direct, comprehensive guide for students doing theses, dissertations, papers and projects. It systematically works through the central methods of inquiry and demonstrates the strengths and weaknesses of different approaches. The advice on when and how to use small-scale methods is pragmatic, recognizing that small-scale researchers are usually short on time and resources. Yet behind this pragmatism is the principle that research is, above all, about thinking. Whatever needs to be done in a research project has to be for the purpose of providing research audiences with the best possible answers, in the circumstances, to the research questions. The book argues that it is not enough to apply research methods. Sense-making and claims-making are central to good research practice.