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Managing Quality (Paperback)
Des Bell, George Wilson, Philip McBride, Nial Cairns
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R1,360
R1,131
Discovery Miles 11 310
Save R229 (17%)
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Ships in 12 - 17 working days
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Managing Quality will help you understand the role of TQM within
your organization and how you can best implement it. The authors
show you: *how to understand quality management systems, tools and
techniques *how to use them *how to assess the cost of quality *how
to promote quality amongst your team members *how to lead and
motivate your team *how to measure progress towards total quality.
It is based upon the Management Charter Initiative's Occupational
Standards for Management NVQs and SVQs at Levels 4 & 5. It is
particularly suitable also for managers on Certificate and Diploma
in Management programmes, including those accredited by BTEC.
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Managing Quality (Hardcover)
Des Bell, George Wilson, Philip McBride, Nial Cairns
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R3,543
Discovery Miles 35 430
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Ships in 12 - 17 working days
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Managing Quality will help you understand the role of TQM within
your organization and how you can best implement it. The authors
show you: *how to understand quality management systems, tools and
techniques *how to use them *how to assess the cost of quality *how
to promote quality amongst your team members *how to lead and
motivate your team *how to measure progress towards total quality.
It is based upon the Management Charter Initiative's Occupational
Standards for Management NVQs and SVQs at Levels 4 & 5. It is
particularly suitable also for managers on Certificate and Diploma
in Management programmes, including those accredited by BTEC.
The Texans from Hood's Texas Brigade and other regiments who fought
at Antietam on 16-17 September 1862 described their experiences of
the battle in personal diaries, interviews, newspaper articles,
letters, and speeches. Their reminiscences provide a fascinating
and harrowing account of the battle as they fought the Army of the
Potomac. This book collates their writings alongside speeches that
were given in the decades after the battle, during the annual
reunions of Hood's Brigade Association and the dedication of the
Hood's Brigade Monument at the state capital in Austin, Texas.
These accounts describe their actions at the East Woods, Dunker's
Church and Miller's Cornfield, and other areas during the battle.
For the first time ever, their experiences are compiled in Texans
at Antietam: A Terrible Clash of Arms, 16-17 September 1862.
The novel Whittled Away is the tale of Corporal Bain Gill and
Private Jesus McDonald. In 1862, Bain and Jesus enlist in the
Confederate army in San Antonio, Texas, joining fifty-six other
Texans as soldiers in the Alamo Rifles-Company K of the Sixth Texas
Infantry regiment. The two young friends, not yet twenty when they
put on their first uniforms, grew up on ranches on the western edge
of civilization, herding stubborn longhorns and always wary of
Comanche raiders and rattlesnakes. Naive, as are new soldiers
everywhere, they come of age during the next three years, far from
home, experiencing the hardships and horrors of men in combat. This
is a story of soldiering, friendship and loss during America's
nightmare, the Civil War. For Bain and Jesus it begins with
marching to central Arkansas. There, at a river fort called
Arkansas Post they endure their first frightful artillery barrage,
but also learn first-hand a lesson that in the years ahead will
confound the generals of both armies: Soldiers in trenches and
behind breastworks usually survive and prevail. But facing a Union
force of over 30,000 infantry and several armored gunboats, there
is a mass surrender of the 4,000 Rebel defenders of Arkansas Post.
Capture leads to a freezing boat ride upriver to prison camp where
deprivation, brutality, and disease take a heavy toll. So concludes
Part I of Whittled Away, setting the stage for two more years of
war. After a short time in prison camp, the Confederates captured
at Arkansas Post are part of a prisoner exchange. The Texans are
moved by Union trains to Richmond, Virginia, ready to again take up
arms for the Confederacy. General Lee is beating the Union army in
Virginia, but the men of the Alamo Rifles find that no general
wants to accept men who surrendered in their first battle. The
survivors of Arkansas Post and prison camp are put on Confederate
trains and sent to Tennessee, assigned to an army that has not been
victorious. Even there, only one general, Patrick Cleburne, an
Irish immigrant from Arkansas, is willing to accept the Arkansas
Post veterans. During the next seven months, the Alamo Rifles
redeem their stained reputations fighting in three major battles
without faltering, even when the rest of the army is in retreat.
Part 3 finds Bain and Jesus in Georgia in late spring of 1864 about
to begin three months of ongoing fighting during the Atlanta
Campaign. All summer the days are marked by brutal weather,
ceaseless hardships, and death. The surviving men from San Antonio
are being whittled away and there are no replacements. The
Confederate well is running dry of men and supplies. Atlanta falls
after three intense battles in which the new Confederate commander,
General John B. Hood, tries to regain the initiative. He orders his
troops out of their defensive breastworks and takes the fight to
the huge Union army in aggressive, but futile, attacks. Even more
of the men from San Antonio are lost. In Part 4, in the closing
months of 1864, General Hood leads his shrunken army back into
Tennessee. The handful of men remaining in the Alamo Rifles are
among the 20,000 Confederates -more Rebels than were in Pickett's
Charge at Gettysburg - who are ordered forward to take the Union
breastworks at Franklin. Here, Bain and Jesus are in the middle of
the attack that wrecks their army. Two weeks later, the survivors
of Franklin fight in bitter cold at Nashville in a last vain
attempt to win in Tennessee. Whittled Away is grass-roots American
military fiction, a thin slice of a vast war, seen through the eyes
of a handful of young men who are not very reflective, not
particularly brave, nor intentionally heroic. Mostly they carry on
and make do, trying to do their duty and one day make it home.
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