Among the greatest challenges faced by teachers and administrators are how to communicate effectively with students and how to resolve conflicts between them.

Face to Face discusses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors present a number of methods for improving teacher-student communication including: the use of reflective listening; open-ended questions; mediation programmes; problem-solving models; and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes, and offers practical tips that will help improve communication in the school.

"Backed by 25 years of research, Face to Face will make an accountable difference in your school. It's a must-read book for all school administrators and teachers." Kenneth H. Blanchard, Author, The One-Minute Manager "Every school principal and teacher will find this down-to-earth book useful. It's timely, practical, clearly written, and it works!" Robert J. Manthei, Registered Psychologist and Senior Lecturer in Counselor Education, Department of Education, University of Canterbury, New Zealand "Clear. Relevant. Powerful. Definitely essential reading." Anthony Rigazio-DiGilio, Chair, Department of Educational Leadership, Central Connecticut State University Want to improve the staff-to-student communication style in your school? Morse and Ivey show you how to go from adversarial approaches to caring and helping--without losing control of the situation. They offer you time-tested methods that counselors and therapists have used successfully for years, methods that you can modify for your personality and your school. Here are definitive techniques to help you through your hardest school confrontations without anybody coming out a loser. Find out how to: * Focus on what's really being said * Demonstrate that communication is caring and sharing, not lecturing * Develop effective questioning skills * Provide alternatives to violence using mediation * Apply basic, learned skills to any school confrontation Ensure positive outcomes from your staff's interaction with students. Master effective, dynamic communication techniques with the tips in this book, and learn how to show your students that you're on their side and you mean business. Improve the lines of communication at your school--in all directions--so that your students feel respected, supported, and cared about, and you'll see a real surge in learning potential. Make your communication work for you, your staff, and especially for your students.