Among the greatest challenges faced by teachers and administrators
are how to communicate effectively with students and how to resolve
conflicts between them.
Face to Face discusses the communication skills and conflict
resolution principles necessary for the smooth functioning of
schools and the effective teaching of students. The authors present
a number of methods for improving teacher-student communication
including: the use of reflective listening; open-ended questions;
mediation programmes; problem-solving models; and interactive
exchange. The book establishes a correlation between good
communication skills and positive student outcomes, and offers
practical tips that will help improve communication in the
school.
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