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Customer Care Center Professionell Managen (German, Paperback, Softcover reprint of the original 1st ed. 2003): Hans-Jorg... Customer Care Center Professionell Managen (German, Paperback, Softcover reprint of the original 1st ed. 2003)
Hans-Jorg Bullinger, Rainer Bamberger, Anne Konig
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 R1,574 Discovery Miles 15 740
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Experten aus Wissenschaft und Praxis beschreiben die zielfuhrenden Strategien und zentralen Erfolgsfaktoren fur den Aufbau und Betrieb von Customer Care Centern. Ausgewahlte Beispiele aus Industrie- und Dienstleistungsunternehmen illustrieren, wie die Strategien in der Praxis funktionieren.

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