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Service Management in Computing and Telecommunications (Hardcover): Richard Hallows Service Management in Computing and Telecommunications (Hardcover)
Richard Hallows
R2,052 Discovery Miles 20 520
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This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

IELTS Upper-Intermediate: DVD (DVD): Richard Hallows, Martin Lisboa, Mark Unwin IELTS Upper-Intermediate: DVD (DVD)
Richard Hallows, Martin Lisboa, Mark Unwin
R1,874 Discovery Miles 18 740
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DVD Video for IELTS Express Upper Intermediate.

IELTS Express Intermediate: Workbook with Audio CDs (Pamphlet, 11th edition): Richard Hallows, Martin Lisboa, Mark Unwin IELTS Express Intermediate: Workbook with Audio CDs (Pamphlet, 11th edition)
Richard Hallows, Martin Lisboa, Mark Unwin
R794 Discovery Miles 7 940
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No other description available.

Bridge to IELTS, Bk. 2 - Workbook Audio CD (Mixed media product): Martin Lisboa, Richard Hallows, Mark Unwin Bridge to IELTS, Bk. 2 - Workbook Audio CD (Mixed media product)
Martin Lisboa, Richard Hallows, Mark Unwin
R1,179 Discovery Miles 11 790
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IELTS Express - Intermediate Workbook Audio Cds (CD): Richard Hallows, Martin Lisboa, Mark Unwin IELTS Express - Intermediate Workbook Audio Cds (CD)
Richard Hallows, Martin Lisboa, Mark Unwin
R1,192 Discovery Miles 11 920
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