Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Public relations

Buy Now

Service Management in Computing and Telecommunications (Hardcover) Loot Price: R2,221
Discovery Miles 22 210
Repayment Terms: R208 pm x 12*
Add to cart
Service Management in Computing and Telecommunications (Hardcover): Richard Hallows

Service Management in Computing and Telecommunications (Hardcover)

Richard Hallows

Series: Telecommunications Library

 (sign in to rate)
Loot Price R2,221 Discovery Miles 22 210 | Repayment Terms: R208 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

General

Imprint: Artech House Publishers
Country of origin: United States
Series: Telecommunications Library
Release date: December 1995
First published: December 1995
Authors: Richard Hallows
Dimensions: 229 x 152 x 11mm (L x W x T)
Format: Hardcover - Laminated cover
Pages: 140
ISBN-13: 978-0-89006-676-8
Categories: Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Postal & telecommunications industries
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
Promotions
LSN: 0-89006-676-0
Barcode: 9780890066768

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Handbook Of Public Relations (Paperback, 12th Edition): Irma Meyer, Dalien Rene Benecke, Renitha Rampersad, Kate Skinner
Handbook Of Public Relations
Irma Meyer, Dalien Rene Benecke, … Paperback R592 Discovery Miles 5 920
Personal Selling (Paperback, 5th Edition): M C Cant, A Drotsky
Personal Selling
M C Cant, A Drotsky Paperback R421 Discovery Miles 4 210
Dynamics Of Public Relations And Journalism - A Practical Guide For Media Studies (Paperback, 5th Edition): Annette Clear,...
Dynamics Of Public Relations And…
Annette Clear, Maritha Pritchard, … Paperback R508 Discovery Miles 5 080
Public Relations - Theory And Practice (Paperback, 3rd Edition):
Public Relations - Theory And Practice
Paperback R356 Discovery Miles 3 560
Public Relations Writing Worktext - A Practical Guide for the Profession (Hardcover, 3rd edition): Joseph M Zappala
Public Relations Writing Worktext - A…
Joseph M Zappala Hardcover R4,491 Discovery Miles 44 910
Events Management (Paperback, 4th Edition):
Events Management
Paperback R608 R567 Discovery Miles 5 670
Customer Services (Paperback, 3rd Edition): M C Cant
Customer Services
M C Cant Paperback R327 Discovery Miles 3 270
Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R961 Discovery Miles 9 610
Public Relations (Hardcover): Edward L Bernays
Public Relations
Edward L Bernays Hardcover R815 R748 Discovery Miles 7 480
Public management in the information age (Book): F. Minnaar, K. Bekker
Public management in the information age
F. Minnaar, K. Bekker Book R649 Discovery Miles 6 490
Personal Branding For Entrepreneurs - Actions And Insights To Build Brand YOU, The Foundation Of Your Business (Paperback):...
Personal Branding For Entrepreneurs…
Donna Rachelson Paperback R170 R152 Discovery Miles 1 520
Smart Talk - Public Relations Essentials All Pros Should Know (Hardcover): Melissa Vela-Williamson Apr Cdp
Smart Talk - Public Relations Essentials…
Melissa Vela-Williamson Apr Cdp Hardcover R727 R648 Discovery Miles 6 480

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners