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Books > Business & Economics > Business & management > Sales & marketing > Public relations
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Service Management in Computing and Telecommunications (Hardcover)
Loot Price: R2,151
Discovery Miles 21 510
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Service Management in Computing and Telecommunications (Hardcover)
Series: Telecommunications Library
Expected to ship within 10 - 15 working days
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This work describes all aspects of service provision, from the
definition of customer need to the day-to-day techniques of
managing customer satisfaction. It includes guidelines for
negotiating a service level agreement, methods for understanding
the customer's requirements, and the identification of key issues
associated with help-desks and customer assistance centres. The
book is intended for IT and telecommunications managers, service
suppliers, system architects, designers and help-desk staff in
businesses using networks and communications services to achieve
high level services.
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