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Service Management in Computing and Telecommunications (Hardcover) Loot Price: R2,052
Discovery Miles 20 520
Repayment Terms: R192 pm x 12*
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Service Management in Computing and Telecommunications (Hardcover): Richard Hallows

Service Management in Computing and Telecommunications (Hardcover)

Richard Hallows

Series: Telecommunications Library

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Loot Price R2,052 Discovery Miles 20 520 | Repayment Terms: R192 pm x 12*

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This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

General

Imprint: Artech House Publishers
Country of origin: United States
Series: Telecommunications Library
Release date: December 1995
First published: December 1995
Authors: Richard Hallows
Dimensions: 229 x 152 x 11mm (L x W x T)
Format: Hardcover - Laminated cover
Pages: 140
ISBN-13: 978-0-89006-676-8
Categories: Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Postal & telecommunications industries
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
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LSN: 0-89006-676-0
Barcode: 9780890066768

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