This textbook sets out to provide professionals with an in-depth understanding of the software-testing people and process issues that are critical for delivering high-quality software on time and within budget. The authors aim to give those involved in building and maintaining complex, mission-critical software systems a flexible, risk-based process to improve their software-testing capabilities. Whether an organization currently has a well-defined testing process or almost no process, this resource provides insights into better ways to test software. This guide is written for: software-test managers; testers; developers; quality-assurance managers; and software configuration managers.