The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

If you are interested in becoming a better leader, this book is a great place to start. Rather than using the familiar textbook approach, leadership expert Robert Denhardt offers practical lessons drawn from a lively year-long correspondence with two (fictional) former students about their experiences in leadership. The letters explore the deeply personal issues these and other young and emerging leaders are facing - what the skills and personal qualities are that you need for contemporary leadership, what will leadership mean to you and those you lead, and even why or why not you might want to become a leader. Along the way, the book speaks to the big picture, arguing that leadership today has been stripped of its historic contribution to creating meaningful human experience and has been reduced to a technical exercise in executive management. Based on his experience of teaching leadership to thousands of undergraduates, graduate students, and advanced practitioners, Denhardt speaks person-to-person with young leaders about their questions and their concerns as they enter into the somewhat flawed world of leadership today. The result is a call for a new leadership for a new generation. This book will be valuable to students enrolled in regular and executive degree programs in leadership, business management, public administration, nonprofit management, educational administration, and many other fields. It also speaks to young leaders out of school but committed to enhancing their leadership. Indeed, readers of all ages will learn lessons relevant to their own professional development.

If you are interested in becoming a better leader, this book is a great place to start. Rather than using the familiar textbook approach, leadership expert Robert Denhardt offers practical lessons drawn from a lively year-long correspondence with two (fictional) former students about their experiences in leadership. The letters explore the deeply personal issues these and other young and emerging leaders are facing - what the skills and personal qualities are that you need for contemporary leadership, what will leadership mean to you and those you lead, and even why or why not you might want to become a leader. Along the way, the book speaks to the big picture, arguing that leadership today has been stripped of its historic contribution to creating meaningful human experience and has been reduced to a technical exercise in executive management. Based on his experience of teaching leadership to thousands of undergraduates, graduate students, and advanced practitioners, Denhardt speaks person-to-person with young leaders about their questions and their concerns as they enter into the somewhat flawed world of leadership today. The result is a call for a new leadership for a new generation. This book will be valuable to students enrolled in regular and executive degree programs in leadership, business management, public administration, nonprofit management, educational administration, and many other fields. It also speaks to young leaders out of school but committed to enhancing their leadership. Indeed, readers of all ages will learn lessons relevant to their own professional development.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

"This is a well-thought-out and well-researched textbook on human behavior and relations in organizations. . . .The extensive use of case studies and examples makes the material easy to grasp and apply." -M.S. Kinoti, Ph.D., Regis University Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help students develop their leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide students with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs. New to the Fifth Edition: Increased attention to issues related to nonprofit organizations helps students develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector. Broadened coverage of issues related to ethics and diversity offers students a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege. Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show students the value rationale for engagement and its practical effects. Revised and updated information on emerging technology illustrates to students how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations. New cases, examples, self-assessments, and exercises cover recent developments in research and practice to engage students with relevant ways to practice and improve their management skills. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.

Leaders provides six in-depth studies of leaders who demonstrate a new style of leadership for the 21st century. W. Henry Lambright describes how Dr. Francis Collins is leading the Human Genome Project at the National Institutes of Health. Norma Riccucci presents a case study of how Dr. Helene Gayle led the nation's fight against HIV/AIDS and other sexually transmitted diseases. Beryl Radin analyzes the leadership style of Donna Shalala at the Department of Health and Human Services. Robert B. Denhardt and Janet Vinzant Denhardt present case studies of three local government leaders who are redefining the job of the local government executives. Paul A. Teske and Mark Schneider describe how principals are changing the New York City school system. Mark Huddleston presents his conversations with the federal government's leading senior civil servants. From these case studies, Mark A. Abramson and Kevin M. Bacon describe how 21st century leaders differ from their predecessors and what organizations can do today to develop future 21st century leaders.

Innovation provides five in-depth studies on the 'state' of innovation in government today. Jonathan Walters analyzes what he has learned from studying winners of the Ford Foundation/Kennedy School Innovations in Government awards program. Sandford Borins examines the five building blocks of innovation. Janet Vinzant Denhardt and Robert Denhardt tell us how Phoenix created a culture of innovation within city government. William Eimicke studied San Diego County, California to find out how innovative programs can be implemented in a large county government. Scott Tarry presents five case studies of metropolitan airport authorities and how they attempted to foster innovation. From these case studies, Mark A. Abramson and Ian D. Littman discuss what we know about innovation and what we have learned about fostering, implementing, and replicating it. They also discuss the relationship between the innovator and innovation.