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This book explores the innovation processes involved in the
application and use of Information and Communications Technologies
(ICTs) at work and in everyday life. These are analysed through an
unparalleled set of 23 European case studies, which, uniquely,
address both the design/development and the implementation of ICT
applications across the cultural, civic information and education
sectors. The authors draw upon a range of analytical traditions -
from sociology of technology and cultural and consumption studies,
to computer systems design - to build an integrated, evolutionary
understanding of the processes of innovation in ICT. Their social
learning perspective addresses the collective learning and
negotiation processes involved, highlighting the contribution of
technology users, as well as designers and developers, in shaping
innovation. The book will have an immediate readership amongst
scholars of technology studies, as well as researchers and
practitioners interested in computer system development and human
computer interaction.
'User-designer relations' concerns the sorts of working
relationships that arise between developers and end users of IT
products - the different ways designers of IT products seek to
engage with users, and the ways users seek to influence product
design. It is through the shifting patterns of these relations that
IT products are realised. Although it has generally been accepted
that achieving better user-designer relations will improve the
quality of IT products, there has been little consensus on how this
might be achieved. This book aims to deepen our understanding of
the relationships between users and designers both as they emerge
in the wild and as a consequence of our attempts to intervene.
Through a series of case studies the book juxtaposes in-depth
explorations of different perspectives and approaches to thinking
about - and doing - user-designer relations, considering important
implications for design and computer science more generally.
'User-designer relations' concerns the sorts of working
relationships that arise between developers and end users of IT
products - the different ways designers of IT products seek to
engage with users, and the ways users seek to influence product
design. It is through the shifting patterns of these relations that
IT products are realised. Although it has generally been accepted
that achieving better user-designer relations will improve the
quality of IT products, there has been little consensus on how this
might be achieved. This book aims to deepen our understanding of
the relationships between users and designers both as they emerge
in the wild and as a consequence of our attempts to intervene.
Through a series of case studies the book juxtaposes in-depth
explorations of different perspectives and approaches to thinking
about - and doing - user-designer relations, considering important
implications for design and computer science more generally.
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