The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.

A great swath of beach, surf, and sky surrounds the beloved Cape May Lighthouse in New Jersey, recalling a favorite in summer scene. The perfect rainy day project, this 500-piece puzzle is a great keepsake from a favorite vacation retreat. You'll want to hang this when it's done so you can recall summer all year long.

This new approach to leadership focuses on how students can develop leadership skills right from the start of their nursing programme through to transitioning to their first role. The book first takes students through the underpinning knowledge and theory and then through practical skills to help them understand all aspects of leadership and how it is a key component of providing quality care to patients in a range of environments and settings. Real stories from nursing leaders, practitioners and students are included to inspire students and show them how they can impact positively on practice, whatever level they are working at. Key features include: Real life focus, grounded in everyday practice, with lots of case studies and examples to help students see how theory relates to practice Activities to help students reflect about their own practice, and about themselves as leaders Video interviews with nurse leaders and students on the companion website Further reading and links to journal articles in both the book and the companion website help students delve deeper and prepare for assessments.

For some students, research can be a daunting and intimidating topic when beginning your degree. This lively book helps you understand why research is important, gives a straightforward account of the essential knowledge that you will need and demystifies the language and process of research. It focuses on the skills you will use throughout your degree, and how research and evidence can make a difference to the world you will encounter in practice.

It outlines: - What research is - Qualitative and quantitative approaches - The practicalities of doing research - Using evidence in practice.

The chapters are full of practical tools and draw on a range of student experiences, making it the perfect textbook for undergraduates.

Ruth Taylor is a Professor of Nursing and Deputy Dean at Anglia Ruskin University.

This new approach to leadership focuses on how students can develop leadership skills right from the start of their nursing programme through to transitioning to their first role. The book first takes students through the underpinning knowledge and theory and then through practical skills to help them understand all aspects of leadership and how it is a key component of providing quality care to patients in a range of environments and settings. Real stories from nursing leaders, practitioners and students are included to inspire students and show them how they can impact positively on practice, whatever level they are working at. Key features include: Real life focus, grounded in everyday practice, with lots of case studies and examples to help students see how theory relates to practice Activities to help students reflect about their own practice, and about themselves as leaders Video interviews with nurse leaders and students on the companion website Further reading and links to journal articles in both the book and the companion website help students delve deeper and prepare for assessments.

This volume adopted a radically new, systematic approach to the teaching of advanced Latin grammar through the medium of unseen translation. It provides a graduated learning environment suitable for for those approaching points of grammar for the first time and for those revising the same points at a later stage. Each chapter presents in detail a grammatical feature and then reinforces understanding of it through translation exercises set at five graduated levels. This offers university undergraduates stsyematic and repeated revision of grammar, each time linked to a new and progressively more difficult challenge, providing a "smooth road" to fluency in the reading of Latin texts.