You'd think that designing an intranet would be a web professional's heaven. You know exactly what browsers and operating systems your audience are using. You can easily identify users for testing. What could be easier than that? But then, few people ever get to see other companiesA- intranets. How can you learn from your peers? Everyone and his dog needs to publish content on an intranet - how do you ensure that content stays current and relevant? How do you ensure that the temp who is uploading situations vacant ads doesnA-t break it all? Is your intranet accessible? Or do you really need an extranet, for clients and suppliers? How about security? AARGGH This book helps you frame the questions that you need to ask, sharing best practices from people whoA-ve lived through the nightmare, and survived to tell you the tale. From the Publisher A well-designed intranet becomes the key resource and communications platform for your organization, used by members of staff as their first destination for information. This book guides you through the steps you need to take to make a useful and usable intranet, from identifying your users' needs and building an indispensable tool, to marketing the results. It guides you through the problems that may occur, passing on invaluable advice from people who have been through the process before.