This volume explores current research in public relations and communication management, and in particular examines how public relations can have a positive impact on the well being of its publics. One of the biggest competitive advantages in today's business world are positive and engaged publics, because satisfied participants are at the core of any successful relationship. The success of relationships with publics is mostly based on how people are valued and treated, which in turn affects their self-perceptions and level of performance. Both of these elements are correlated with life happiness. Thus, strategic communication should be used for cultivating a positive environment and for fostering happiness and joy among their publics. This can help improve both organizational success and the well-being of people. This book will be essential reading for researchers in marketing and communications, as well as practitioners who wish to understand how PR and Communication Management can positively impact the well-being of organizations and the wider community.

Das Handbuch Mitarbeiterkommunikation ist Teil der Springer-Reference Reihe zur Unternehmenskommunikation mit den Banden Unternehmenskommunikation (Hrsg. Zerfass, Roettger, Piwinger), Mitarbeiterkommunikation (Hrsg. Einwiller, Sackmann, Zerfass), Finanzkommunikation (Hrsg. Hoffmann, N.N., Zerfass) und Public Affairs & Stakeholderkommunikation (Roettger, Donges, Zerfass). Zielgruppen der Reihe sind Wissenschaftler, Anwender und Praktiker mit unterschiedlichem Wissensstand, Studierte aus angrenzenden Fachgebieten sowie Nachwuchswissenschaftler. Hierbei richtet sich das Handbuch Mitarbeiterkommunikation an Zielgruppen aus den Fachbereichen Kommunikationswissenschaft (insb. Public Relations, Organisationskommunikation), Betriebswirtschaftslehre (insb. Organisation, Fuhrung, Personal) und Psychologie (insb. Wirtschaftspsychologie, Arbeits- & Organisationspsychologie). Das Handbuch Mitarbeiterkommunikation fokussiert Themen der unternehmensinternen Kommunikation auf verschiedenen Ebenen: a) Interne Unternehmenskommunikation zwischen Unternehmensmanagement und Mitarbeitenden sowie Fuhrungskraften, b) Teamkommunikation, c) Fuhrungskommunikation und d) informelle Mitarbeiterkommunikation. Daneben werden Themen der externen Arbeitgeberkommunikation adressiert, d.h. Schnittstellen zwischen interner Unternehmenskommunikation, Internal Branding, Employer Branding und Personalkommunikation.

We live in evolving societies that undergo profound and rapid transformations, and trust and reputation are at risk in a dynamic, disruptive, and uncertain world. How issues are approached in public relations and communication management will determine the future of the field and practice. In this complex scenario, going back to the basic elements of public relations - people and relationships - when managing communications is more important than ever before. (Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable rethinks what it means to put the person at the center of the organization's decisions. The chapters explore different aspects of how public relations and communication management address the challenges of change in unpredictable times, while considering the human element and the people behind communication. The research was selected from a large number of peer-reviewed contributions to the 2021 Annual Congress of the European Public Relations Education and Research Association (EUPRERA), hosted by Universidad de Navarra in Spain. Advances in Public Relations and Communication Management (APCRM) is a publication of the European Public Relations Education and Research Association (EUPRERA). Each volume includes contributions from EUPRERA's annual congress and follow the theme of each event.

Sabine Einwiller analysiert die Ursachen der erhohten Risikowahrnehmung bei einem Kauf per Internet und zeigt die Bedeutung des Vertrauens und der Reputation fur seine Reduzierung auf.