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Why is it hard to know if you are making a difference in public
services? What can you do about it? Public services throughout the
world face the challenge of tackling complex issues where multiple
factors influence change. This book sets out practical and
theoretically robust, tried and tested approaches to understanding
and tracking change that any organisation can use to ensure it
makes a difference to the people it cares about. With case studies
from health, community, research, international development and
social care, this book shows that with the right tools and
techniques, public services can track their contribution to social
change and become more efficient and effective.
This edited volume is about the application of design-led
approaches for developing interventions that have the intention of
addressing real-world issues and problems. The book documents the
realities of developing and designing interventions for real
people, in a real-world context. The topics covered in the book are
multi-disciplinary, and include examples from health and wellbeing,
education, and agriculture. The contributors provide open and
honest accounts of the challenges and restrictions, highlighting
the positive impact that can be gained from involving stakeholders
as key voices in the intervention development process. These case
studies suggest underpinning methodologies that will support the
formalisation of these design-led approaches, permitting the
formation of robust frameworks in the future. The book will be of
interest to scholars working in design, design research,
intervention design, co-design, user-centred design, service
design, digital design, digital healthcare, and evidence-based
design.
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