This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

The author's previous book, Transition to 21st Century Healthcare: A Guide for Leaders and Quality Professionals, provides a high-level view of American healthcare as transitioning through a period of industrialization, breaking down the fading structures of 20th century healthcare, and paving the way for 21st century healthcare.Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook offers a review of the fundamentals of the transitional structure presented in the first book, but shifts its focus from concepts to practical application, beginning with an industrialization evaluation that serves as preparation for the transitions. This workbook provides a detailed guide to the development and use of the ten transitions that are critically important in assessing your organization's progress in moving towards the 21st century healthcare model.Divided into four sections, the book progresses from establishing a basis for the ten transitions to providing a deeper analysis of each transition. Section I introduces the concepts that underlie the structure and methodology of the book. Section II offers a historical overview of American healthcare that highlights the fundamental distinctions between 20th century and 21st century healthcare. Section III focuses on the vital role that industrialization plays in revealing the transitions from 20th century and 21st century healthcare. Section IV presents the structure of each transition. It describes the groups of transitions as well as the categories and characteristics that form the transitions. Section V offers an in-depth look at each of the 10 transitions and explains how they provide an understanding of the movement of healthcare from the 20th century to the 21st century. The book concludes with an explanation of the value of the generative or guiding and motivating metaphors in the transitions formed through the contrast between the 20th cen

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

The author's previous book, Transition to 21st Century Healthcare: A Guide for Leaders and Quality Professionals, provides a high-level view of American healthcare as transitioning through a period of industrialization, breaking down the fading structures of 20th century healthcare, and paving the way for 21st century healthcare. Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook offers a review of the fundamentals of the transitional structure presented in the first book, but shifts its focus from concepts to practical application, beginning with an industrialization evaluation that serves as preparation for the transitions. This workbook provides a detailed guide to the development and use of the ten transitions that are critically important in assessing your organization's progress in moving towards the 21st century healthcare model. Divided into four sections, the book progresses from establishing a basis for the ten transitions to providing a deeper analysis of each transition. Section I introduces the concepts that underlie the structure and methodology of the book. Section II offers a historical overview of American healthcare that highlights the fundamental distinctions between 20th century and 21st century healthcare. Section III focuses on the vital role that industrialization plays in revealing the transitions from 20th century and 21st century healthcare. Section IV presents the structure of each transition. It describes the groups of transitions as well as the categories and characteristics that form the transitions. Section V offers an in-depth look at each of the 10 transitions and explains how they provide an understanding of the movement of healthcare from the 20th century to the 21st century. The book concludes with an explanation of the value of the generative or guiding and motivating metaphors in the transitions formed through the contrast between the 20th century and 21st century categories.

This book explains why the fundamental structures of 20th century American healthcare have failed to keep up with American industry in terms of quality and cost. It describes how this has led to the introduction of industrial mass production concepts in American healthcare, such as Lean and Six Sigma, and how the resulting industrialization breaks down the 20th century model and opens the way for a new vision of healthcare. Exploring the links between healthcare history, quality history, and the current state of healthcare, the book will help healthcare leaders and quality professionals recognize, understand, and respond to the changes currently under way in American healthcare. It provides clear guidance on the role of industrialized quality in breaking down 20th century assumptions and building the foundation for 21st century healthcare. As readers grasp the transformative effects of the macro-level changes resulting from industrialization, the book provides simple assessment tools to assist leaders and quality professionals in evaluating organizational development. It describes ten transitions that arise out of industrialization that healthcare organizations need to traverse and provides the tools to assess the transitions that indicate whether an organization is progressing towards the 21st century American healthcare model. The book explains that the rate of transition to the 21st century healthcare model is based on the level of acceptance and implementation of industrialized quality. It concludes by sharing insights into the future of American healthcare and the importance of creating a vision to assist in the transition to this future. Helping healthcare leaders and quality professionals understand the need to use the transitions to create clear visions of the future and use these visions to guide and motivate their organizations, the book provides the tools, understanding, and roadmap you need to successfully transition your organization toward the 21st century American healthcare model.