Marketing your business has never been so challenging. So much change, so many new opportunities, especially when it comes to engaging with your customers. Digital has seen to that but the capabilities it has opened up have barely been exploited. The fact is that businesses need to become customer-centric but don't know how. Intelligent Customer Engagement is the 'how'. It is the next natural evolutionary step that businesses will take to commercially market to their audiences. Built on a foundation of existing marketing, communications and technological capabilities, Intelligent Customer Engagement is a pioneering methodology that is already being deployed by businesses that are seeking new ways to transform the engagement they have with their audiences. The authors have written this book as a working manual of how to develop and deploy Intelligent Customer Engagement and readers will benefit from it being continuously supported online through their content hub at www.timihub.com.

Marketing your business has never been so challenging. So much change, so many new opportunities, especially when it comes to engaging with your customers. Digital has seen to that but the capabilities it has opened up have barely been exploited. The fact is that businesses need to become customer-centric but don't know how. Intelligent Customer Engagement is the 'how'. It is the next natural evolutionary step that businesses will take to commercially market to their audiences. Built on a foundation of existing marketing, communications and technological capabilities, Intelligent Customer Engagement is a pioneering methodology that is already being deployed by businesses that are seeking new ways to transform the engagement they have with their audiences. The authors have written this book as a working manual of how to develop and deploy Intelligent Customer Engagement and readers will benefit from it being continuously supported online through their content hub at www.timihub.com.

This is the story of Biscuit, a very curious dog with an uncanny knack for getting into trouble. When exploring the garden at her new home she would poke her nose into what looked like a rabbit hole, as a curious dog was of course going to do, and be sent on a strange and dangerous journey into the past where she would become trapped in London during the Great Fire of 1666. Yet, with determination and the help of a few new friends, she would fight to find her way home, and in doing so influence the course of history.

Sport is an integral part of society, playing a key role in human health and well-being, and cultural, political and economic development. As sport is becoming more complex, competitive, diverse, and increasingly reliant on technology, HFE theories, methods, and principles are progressively being applied to help understand and optimize sports systems. Human Factors and Ergonomics in Sport: Applications and Future Directions showcases the latest in sports HFE research and practice. Including contributions from both HFE and sports science researchers, it provides a collection of state-of-the-art studies, reviews and commentaries covering a diverse set of sports and sporting issues. "This book is an excellent resource for all academics and students in general. It provides updated theoretical foundations and applications that conceive a world where everything is connected and embedded in technology that allows us to capture, process and visualise actions and interactions, also at transdisciplinary levels." Professor Jaime Sampaio, Head of the Research Center in Sports Sciences, Health and Human Development (CIDESD), University of Tras-os-Montes e Alto Douro, Portugal "With the changing nature of work comes an ever-greater focus on leisure. Sport is a major dimension of this crucial form of human activity. Now comes Salmon and his colleagues who have assembled a panoply of world leaders who each provide their own individual perspectives on this intriguing world. Their emphasis on the human factors and ergonomics of these activities brings us new and exciting insights. A great read for the specialist and generalist alike." Professor Peter Hancock, Pegasus Professor, Provost Distinguished Research Professor and Trustee Chair, University of Central Florida, USA. "Finally, the complexity of sports and health is being considered in full. This book challenges contemporary thinking toward the prevention of injuries in sports, and provides tangible solutions to help our field into a new decade." Professor Evert Verhagen, Amsterdam Collaboration on Health and Safety in Sports & Department of Public and Occupational Health, VU University Medical Center

Building Health Promotion Capacity explores the professional practice of health promotion and, in particular, how individuals and organizations can become more effective in undertaking and supporting such practice. The book is based on the experiences of the Building Health Promotion Capacity Project (1998-2003), a continuing education and applied research venture affiliated with the Saskatchewan Heart Health Program. The project studied the process of capacity development in relation to practitioners and regional health districts in Saskatchewan. For health promotion practitioners across Canada and beyond, this book provides a coherent framework for effective professional practice. Leaders in health sector organizations will develop a firmer grasp of how to support health promotion practice and how to recruit and retain individual practitioners with a high level of capacity. Policy makers will improve their knowledge of environments that support the health promotion capacity of individuals and organizations. Scholars will learn about the nature of health promotion capacity and about a methodology for its study.

Building Health Promotion Capacity explores the professional practice of health promotion, and the means through which individuals and organizations become more effective in supporting and undertaking such practice. The concepts of capacity and capacity-building are used to structure this exploration. Simply put, capacity refers to those qualities or characteristics that enable people to do something. The book is based on the experiences of the Building Health Promotion Capacity Project (1998-2003), a continuing education and applied research initiative affiliated with the Saskatchewan Heart Health Program. This project was designed to study the process of capacity development through taking action to enhance the health promotion capacity of practitioners and regional health districts in Saskatchewan. For health promotion practitioners, this book provides a coherent framework for effective professional practice in the field. Leaders in health sector organizations will acquire a greater understanding of how to support health promotion practice and of how to recruit and develop individual practitioners with a high level of capacity. of the health promotion capacity of individuals and organizations. Scholars will acquire an understanding of the nature of health promotion capacity and a methodology for studying such capacity.