This title guides the reader through the process of creating a website from planning to search engine promotion, explaining everything in plain English.

The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes are discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.

Launch into coding with Mission: Python, a space-themed guide to building a complete computer game in Python. As you work through the book, you'll build exercises and mini-projects, like making a spacewalk simulator and creating an astronaut's safety checklist that will put your new Python skills to the test. Before you know it, you'll have a working, awesome game to stump your friends with (and some nifty coding skills, too!). You can follow this book using a Raspberry Pi or a Microsoft Windows PC, and the 3D graphics and sound effects you need are provided as a download.