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A business model basically describes the way a company makes money.
Yet, often we use digital services for free (e.g. Facebook, Google
or WhatsApp) or for what seems to be a relatively minor price (e.g.
Blablacar, Airbnb, and Amazon). Digital business models are
different to traditional business models. Digital Business Models
explains the key challenges and characteristics of the various
business models that are used by digital businesses. These
companies can be a source of inspiration for traditional
bricks-and-mortar companies that aim to go digital and/or revamp
their traditional business model. Most businesses rely on some form
of digital technology for their marketing communication, customer
relationship management, supply chain or distribution, yet digital
transformation entails a complete reassessment of the way value is
created and captured. Digital Business Models details the
successful customer acquisition tactics and the development of
business ecosystems by digital players. Using the relevant academic
and managerial body of knowledge, the authors define the concepts,
describe the various ways digital businesses create and capture
value and propose some useful tools for managers to analyse a
situation, formulate or implement a strategy. Different digital
business types are evaluated, such as multisided platforms, digital
merchants, subscription-based model, freemium, social media and
sharing economy. Each chapter is illustrated with several examples
and the appendix comprises four full-length case studies.
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