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The Cult of the Customer - Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists... The Cult of the Customer - Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Paperback, Updated, Revised ed.)
Shep Hyken
R513 R416 Discovery Miles 4 160 Save R97 (19%) Ships in 12 - 17 working days
Amaze Every Customer Every Time - 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover): Shep... Amaze Every Customer Every Time - 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
Shep Hyken
R643 R546 Discovery Miles 5 460 Save R97 (15%) Ships in 10 - 15 working days

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by "Businessweek" and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like "Ask the extra question" and "Focus on the customer, not the money"--are simple, clear, useful for almost anybody, and supported with compelling research and stories.
Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Amazement Revolution - Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience (Hardcover):... Amazement Revolution - Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience (Hardcover)
Shep Hyken
R642 R574 Discovery Miles 5 740 Save R68 (11%) Ships in 12 - 17 working days

What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

Be Amazing or Go Home - Seven Customer Service Habits That Create Confidence with Everyone (Paperback): Shep Hyken Be Amazing or Go Home - Seven Customer Service Habits That Create Confidence with Everyone (Paperback)
Shep Hyken
R429 Discovery Miles 4 290 Ships in 10 - 15 working days
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