Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

Operations may not run the world but make the world run! Learn how a business operates and improves its processes from some of the leading experts in the field. Operations Management, 10th edition is the ultimate guide on the subject, providing you with the best ways and strategies to learn, explore and make sense of how a business works, coming from world-leading experts Nigel Slack, Alistair Brandon-Jones, and Nicola Burgess. Strategic in its perspective and with a clear structure, the latest edition offers a comprehensive and practical way to study key concepts surrounding effective operation processes, from theory to practice. What makes Operations Management, 10th edition work so well? Clear structure, thanks to the "4 Ds" model of Operations Management. Real-life examples that are shown in the "Operations in Practice" boxes and case studies. Worked examples that blend qualitative and quantitative perspectives. Critical commentaries, posing alternative views where appropriate. Summary provided in practical bullet points, answering key questions. A new section in every chapter called "Responsible Operations", that summarises how the topic touches upon social, ethical, and environmental issues. With plenty of new end-of-chapter case studies and a plethora of international examples, this textbook will challenge your critical thinking, both individually and as part of your group discussion in class. Along with the practice cases, summaries, and illustrations, this edition is the definitive guide for your studies in the field of Operations Management. Pearson, the world's learning company.

Life is full of dos and don’ts You may choose to ignore, But do that at your peril If you meet a dinosaur! Discover how to deal with dinos in this playful, prehistoric pop-up book, full of “T-rexcellent� advice to tickle your funny bones! With hilarious text and a lovable cast of pop-up dinosaurs! Little ones will adore the clever pop-ups on each page as well as the witty, silly text. This is the perfect book to encourage your child to read along to.

If you meet a sea creature, It’s best to be polite. Otherwise, don’t be surprised If they give you a fright!  Don’t make an enemy (or should that be ‘anemone’…) of any of these super sea dwellers and you’ll have a whale of a time with this fin-tastically fishy pop-up book! From a jumpy octopus and a pinchy crab to some cheeky clownfish and a hungry shark, there's a whole host of underwater animals to meet. Little ones will adore the clever pop-ups on each page as well as the witty, silly text. This is the perfect book to encourage your child to read along to.

Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.

This book explores the innovation processes involved in the application and use of Information and Communications Technologies (ICTs) at work and in everyday life. These are analysed through an unparalleled set of 23 European case studies, which, uniquely, address both the design/development and the implementation of ICT applications across the cultural, civic information and education sectors. The authors draw upon a range of analytical traditions - from sociology of technology and cultural and consumption studies, to computer systems design - to build an integrated, evolutionary understanding of the processes of innovation in ICT. Their social learning perspective addresses the collective learning and negotiation processes involved, highlighting the contribution of technology users, as well as designers and developers, in shaping innovation. The book will have an immediate readership amongst scholars of technology studies, as well as researchers and practitioners interested in computer system development and human computer interaction.

Are you thinking about working in the board game industry? Here's what you need to know. There are so many jobs and roles that need to be filled in the board game industry. You might just have the right skills and experience to excel. But first you need to know what opportunities exist and what the hardest gaps are to fill! In this book, you'll discover * What jobs are really in demand * How you can get your foot in the door with a publisher * Jobs in the industry you've never even thought of * What other opportunities exist for people with skills just like yours With insights from over 40 industry pros, as well as the author's many years of experience, you'll be able to put your own skills and experience to great use in an amazing, growing industry.

Making a great board game and pitching it to publishers are two completely different things. If you've got a game that you want to share with the world but don't know what to do next, this book will help you navigate through exactly what steps to take. You'll discover: How to find the right publisher Exactly what publishers are looking for How to create a sell sheet that will actually sell your game How to negotiate the best deal and get paid more for your game What to look out for in contracts to make sure you don't get exploited You'll learn from Joe's experiences as a full-time board game designer and instructor, along with tips and stories from a dozen other published designers, plus the exact things that publishers want. Direct from 16 established publishers.