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According to Peter Drucker the most important challenge of
management in the 21st century will be to increase knowledge worker
productivity substantially. This book presents tried and tested
methods, and concrete suggestions to analyse and design effective
knowledge work. Each topic is accompanied by a self diagnosis
allowing the reader to assess their own situation. The authors
include case studies to provide inspiration as to the 'next
practices' for shaping the future of knowledge work. Amongst
others, the book addresses the following questions: What is
knowledge work? What are strategies and methods for increasing
productivity, quality, effectiveness and value of knowledge work?
Can knowledge workers be managed, and if yes, how? How should ICT
support be selected and utilised to best effect? What are adequate
methods for measuring performance of knowledge workers? This book
bridges the gap between research and practice, presenting the
current state of management concepts and research on knowledge
work, and providing many best practice examples, and will appeal to
management educators, students, trainers, HR professionals,
consultants, and knowledge workers themselves.
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