This user friendly and accessible resource emphasises the importance of respecting people using services, their families and carers. It aims to support those working in services, to empower service users and to improve the quality of care. The authors developed this material with every effort to adhere to the Charter that has been developed by the Challenging Behaviour - National Strategy Group. The approach is based on positive behavioural support, offering person-centred support, individualised interventions that are clearly based on a functional assessment, understanding the person's needs and the environment in which they live. Key to this training resource has been the inclusion of the perspectives from families and people with learning disabilities.