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This book highlights hidden unintentional biases, emotional defense
mechanisms, and responses in haste. By revealing these preconceived
notions present in message choices, Xiaowei Shi and Steven
Mortenson demonstrate techniques to help prevent communication from
becoming problematic. In a conversational style, the authors extend
their interdisciplinary theoretic perspectives by introducing
concepts and practices of supportive confrontation and
argumentative interaction management. Through examining those
automatic responses and reactions in our everyday conversation with
friends, coworkers, and loved ones, this book engages the readers
to confront their own hidden preferences and underlying beliefs
about gender, relationships, and themselves with a new eye. The
book moves beyond prior work on rational choice model in strategic
communication by considering actual human attributes. Shi and
Mortenson offer new insights into communication "noises" and how to
engage in communication during a difficult life event or on a
difficult subject in a more skillful manner. Scholars of social
psychology, interpersonal communication, and communication training
and development will find this book of particular interest.
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