This book demonstrates how Problem Solving and Process Management is at the heart of continuous business transformation. Logically organized in four parts, it introduces the reader to the domains of change and the process management body of knowledge (BOK) and gives detailed instruction on how to creatively re-engineer processes, sustain innovation and continually improve an enterprise through proven repetitive methods. And unlike any book on the subject it offers a practical step-by-step approach that includes the steps, the templates, and the metrics to keep it on track. Features a tried and tested, practical 17-step "how to" Problem Solving and Process Management methodology that can be used in any business environment. Includes numerous figures and examples of charts and documents used at each step of the process. References standard forms, tools, and training materials in the Appendix. Addresses how to engage the people who are using, creating, and improving the management process. Explains the steps in creating a process management methodology and presents the process management body of knowledge without the "fad" or spin. Highlights the importance of good process management to corporate business transformation. Part I: Transforming the Business - Achieving a Culture of InnovationAn Introduction to Business Transformation-The Methodology & Philosophy The Phases of Business Transformation Explained - Laying the Foundation for Continuous Innovation The Organizational Approach to Business Transformation Part II: Analyzing the Status Quo - By Constantly QuestioningHow to Analyze the "As Is" Business Processes Research Customer Needs and ExpectationsSelect the IssueDefine/Design the ProcessEstablish Standards and Design Performance MeasuresImplement the Processes, Standards, Measures, and Quality SystemsConfirm the Process/Issue FocusSet the Improvement Objectives and Schedule Part III: Continuous Innovation - By Problem SolvingCreative Process ImprovementCause and Effect AnalysisGathering and Analyzing Root Cause DataSelecting the Root Cause to be AddressedFormulate Alternative SolutionsEvaluate and Select the Best SolutionDocument SolutionsInvestigate and Validate the SolutionClosing the Loop through Continuous Improvement Part IV: Engaging the People - Sustaining InnovationManaging Process Improvement Teams - Making it WorkSustaining Innovation with a Higher Purpose Appendices - Management Tools

No longer dogs of war running ragtag armies, the new breed of private soldiers operate their million-dollar contracts from executive boardrooms worldwide. Whether they're ex-special forces, CIA spooks or Foreign Legionnaires, you'll find them exchanging gunfire with insurgents in Baghdad, patrolling government buildings in Afghanistan, or spying on environmental protestors. The lucrative contracts of the 'War on Terror' have made their plans even more ambitious - to offer governments and corporations discrete and well-trained private armies. These corporate soldiers are part of the last great outsourcing - the privatisation of war. War plc examines how we got here, how these companies operate, and how close we are to letting them run our battlefields.

Engineering and Product Development Management is a practical guide to the components of engineering management, using a holistic approach. It will help engineers and managers understand what they have to do to improve the product development process by deploying new technology and new methods of working in concurrent teams. The book takes elements from six well known and understood bodies of knowledge and integrates them into a holistic approach: integrated product development, project management, process management, systems engineering, product data management, and organizational change management. These elements are framed within an overall enterprise-wide architecture. The techniques discussed in this book work for both huge multinational organizations and smaller enterprises. The emphasis throughout is on practical tools which will be invaluable for engineers, managers, and consultants responsible for project and product development.

This practical guide to the components of engineering management employs a holistic approach. It will help engineers and managers understand how to improve the product development process by deploying new technology and new methods of working in concurrent teams. The book integrates elements from six well-known and understood bodies of knowledge: integrated product development, project management, process management, systems engineering, product data management, and organizational change management. These elements are framed within an overall enterprise-wide architecture. The techniques discussed work for both huge multinational organizations and smaller enterprises. The emphasis throughout is on practical tools for engineers, managers, and consultants responsible for project and product development.

You think that the recession isn't biting? Look again. You think that the riots in August 2011 were unpredicted? Think again. 75 years after George Orwell's classic expose on life in the North, Stephen Armstrong returns to find that many things have changed, but not always for the better. Here he finds how young girls go missing because of the intransigence of the benefits systems, how fragile hope can be in the face of poverty and why the government stands in the way of a community helping itself. In his journey, taking in Bradford, Sheffield, Liverpool and Wigan, Armstrong reveals a society at the end of its tether, abandoned by all those who speak in its name.

Today 13 million people are living in poverty in the UK. According to a 2017 report, 1 in 5 children live below the poverty line. The new poor, however, are an even larger group than these official figures suggest. They are more often than not in work, living precariously and betrayed by austerity policies that make affordable good quality housing, good health and secure employment increasingly unimaginable. In The New Poverty investigative journalist Stephen Armstrong travels across Britain to tell the stories of those who are most vulnerable. It is the story of an unreported Britain, abandoned by politicians and betrayed by the retreat of the welfare state. As benefit cuts continue and in-work poverty soars, he asks what long-term impact this will have on post-Brexit Britain and - on the seventy-fifth anniversary of the 1942 Beveridge report - what we can do to stop the destruction of our welfare state.