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Sustaining Continuous Innovation Through Problem Solving (Paperback)
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Sustaining Continuous Innovation Through Problem Solving (Paperback)
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This book demonstrates how Problem Solving and Process Management
is at the heart of continuous business transformation. Logically
organized in four parts, it introduces the reader to the domains of
change and the process management body of knowledge (BOK) and gives
detailed instruction on how to creatively re-engineer processes,
sustain innovation and continually improve an enterprise through
proven repetitive methods. And unlike any book on the subject it
offers a practical step-by-step approach that includes the steps,
the templates, and the metrics to keep it on track. Features a
tried and tested, practical 17-step "how to" Problem Solving and
Process Management methodology that can be used in any business
environment. Includes numerous figures and examples of charts and
documents used at each step of the process. References standard
forms, tools, and training materials in the Appendix. Addresses how
to engage the people who are using, creating, and improving the
management process. Explains the steps in creating a process
management methodology and presents the process management body of
knowledge without the "fad" or spin. Highlights the importance of
good process management to corporate business transformation. Part
I: Transforming the Business - Achieving a Culture of InnovationAn
Introduction to Business Transformation-The Methodology &
Philosophy The Phases of Business Transformation Explained - Laying
the Foundation for Continuous Innovation The Organizational
Approach to Business Transformation Part II: Analyzing the Status
Quo - By Constantly QuestioningHow to Analyze the "As Is" Business
Processes Research Customer Needs and ExpectationsSelect the
IssueDefine/Design the ProcessEstablish Standards and Design
Performance MeasuresImplement the Processes, Standards, Measures,
and Quality SystemsConfirm the Process/Issue FocusSet the
Improvement Objectives and Schedule Part III: Continuous Innovation
- By Problem SolvingCreative Process ImprovementCause and Effect
AnalysisGathering and Analyzing Root Cause DataSelecting the Root
Cause to be AddressedFormulate Alternative SolutionsEvaluate and
Select the Best SolutionDocument SolutionsInvestigate and Validate
the SolutionClosing the Loop through Continuous Improvement Part
IV: Engaging the People - Sustaining InnovationManaging Process
Improvement Teams - Making it WorkSustaining Innovation with a
Higher Purpose Appendices - Management Tools
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