This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Indiana was a stopping-off place for countless pioneers on their way west to Illinois, Iowa, Kansas or Oregon. Some travelers paused only long enough to tend the sick and to bury their dead before hurrying westward while others, who could not stand the th

The purpose of this volume is to document as many soldiers as possible who resided in Hancock County, Indiana, before, during or after the Civil War. More than 2,000 names have been compiled from primary military sources, official Hancock County records,