Principles of Hotel Front Office Operations (Paperback, 2nd edition)

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

General

Imprint:	Cengage Learning (Emea) Ltd
Country of origin:	United Kingdom
Release date:	November 2001
First published:	2002
Authors:	Sue Baker • Jeremy Huyton
Dimensions:	244 x 188 x 23mm (L x W x T)
Format:	Paperback
Pages:	325
Edition:	2nd edition
ISBN-13:	978-1-84480-090-2
Categories:	Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General Books > Varsity Textbooks Books > Academic & Education > Varsity Textbooks > Business Management Books > Academic & Education > Varsity Textbooks > Consumer Studies Books > Academic & Education > Varsity Textbooks > Management Books > Academic & Education > UNISA > Business Management Books > Academic & Education > UNISA > Consumer Studies Books > Academic & Education > UNISA > Management
LSN:	1-84480-090-3
Barcode:	9781844800902
Course Code:	HPS3702

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