The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success.An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.

First published in 1994. ln Protecting the Periphery the editors present a series of papers revealing the impact of EU policies on environmental quality in regions at the edge of the European Union and in those lying just outside it. In many cases these regions contain habitats and landscapes of international importance; they have also often escaped some of the environmental damage caused by industrialization. But, as the papers' reveal, attempts by the EU to safeguard these environmental benefits are often contradicted by the EU's own development policies, bringing air pollution from new roads, contamination from new industries, and leading to habitat destruction from modern agricultural practices and increases in tourism. As the Union pushes for the deepening of the integration process, including completing the internal market, the pressures on the periphery's environment are increasing. Furthermore, the efforts of the periphery to catch-up economically with the developed core can often heighten the tension between economic considerations on the one hand and the need for environmental protection on the other. The studies in this book examine the ambivalent responses to EU environmental policy among policy-makers and environmentalists in the periphery. Both the willingness as well as the capacity of the periphery to protect its environmental heritage are explored. In particular, the administrative capacity, institutional arrangements, political culture as well as economic development needs are taken into account in an examination of the nature of the periphery's response to and implementation of Union environmental policy. The book will appeal to policy-makers and academics in the countries of the European periphery and to analysts of European policy-making everywhere, especially those concerned with environmental policy and politics.

First published in 1994. ln Protecting the Periphery the editors present a series of papers revealing the impact of EU policies on environmental quality in regions at the edge of the European Union and in those lying just outside it. In many cases these regions contain habitats and landscapes of international importance; they have also often escaped some of the environmental damage caused by industrialization. But, as the papers' reveal, attempts by the EU to safeguard these environmental benefits are often contradicted by the EU's own development policies, bringing air pollution from new roads, contamination from new industries, and leading to habitat destruction from modern agricultural practices and increases in tourism. As the Union pushes for the deepening of the integration process, including completing the internal market, the pressures on the periphery's environment are increasing. Furthermore, the efforts of the periphery to catch-up economically with the developed core can often heighten the tension between economic considerations on the one hand and the need for environmental protection on the other. The studies in this book examine the ambivalent responses to EU environmental policy among policy-makers and environmentalists in the periphery. Both the willingness as well as the capacity of the periphery to protect its environmental heritage are explored. In particular, the administrative capacity, institutional arrangements, political culture as well as economic development needs are taken into account in an examination of the nature of the periphery's response to and implementation of Union environmental policy. The book will appeal to policy-makers and academics in the countries of the European periphery and to analysts of European policy-making everywhere, especially those concerned with environmental policy and politics.

The current focus on sustainable development opens up debates surrounding our relationship with the natural world, about what constitutes social progress and about the character of development, both in the Global North and the Global South. The promotion of sustainable futures is taking on a new urgency in the context of climate change and biodiversity loss. This concise and accessible text explores how the international community is responding to the challenge of sustainable development. It also investigates the prospect for, and barriers to, the promotion of sustainable development in high-consumption societies of the industrialised world, from the USA and the EU to the economies of transition in Eastern and Southern Asia. In Sustainable Development Baker considers the global impact of China's industrial boom as well as how Chinese investments are shaping the prospects for sustainable development on the African continent. This global coverage is balanced by investigating how local action, ranging from the transition towns movement in the UK to the Green Belt movement in Kenya, can contribute to the pursuit of sustainable development. The second edition has been extensively revised and updated and benefits from the addition of three new chapters: sustainable development in China; the governance of sustainable development; and sustainable production and consumption. Climate change and biodiversity management have also been expanded into full chapters. Providing an up-to-date and comprehensive treatment of the issues surrounding the promotion of sustainable development, this unique, internationally-focused book combines a strong conceptual analysis with wide ranging empirical focus and a wealth of case material. Including summary points and suggestions for further reading, as well as web resources and an extensive bibliography, it is ideal for students, scholars and researchers in the fields of environmental sciences, politics, geography, sociology and development studies.

The current focus on sustainable development opens up debates surrounding our relationship with the natural world, about what constitutes social progress and about the character of development, both in the Global North and the Global South. The promotion of sustainable futures is taking on a new urgency in the context of climate change and biodiversity loss. This concise and accessible text explores how the international community is responding to the challenge of sustainable development. It also investigates the prospect for, and barriers to, the promotion of sustainable development in high-consumption societies of the industrialised world, from the USA and the EU to the economies of transition in Eastern and Southern Asia. In Sustainable Development Baker considers the global impact of China's industrial boom as well as how Chinese investments are shaping the prospects for sustainable development on the African continent. This global coverage is balanced by investigating how local action, ranging from the transition towns movement in the UK to the Green Belt movement in Kenya, can contribute to the pursuit of sustainable development. The second edition has been extensively revised and updated and benefits from the addition of three new chapters: sustainable development in China; the governance of sustainable development; and sustainable production and consumption. Climate change and biodiversity management have also been expanded into full chapters. Providing an up-to-date and comprehensive treatment of the issues surrounding the promotion of sustainable development, this unique, internationally-focused book combines a strong conceptual analysis with wide ranging empirical focus and a wealth of case material. Including summary points and suggestions for further reading, as well as web resources and an extensive bibliography, it is ideal for students, scholars and researchers in the fields of environmental sciences, politics, geography, sociology and development studies.

The book explores how implementation strategies engage sub-national, regional and local actors in the promotion of sustainable development.

Following the obligations incurred at the Rio Earth Summit and the related UNCED process, European states began to produce sustainable development strategies in the 1990s. Implementation efforts are increasingly using 'new' governance arrangements, including:

• use of public/private partnerships
• new policy tools
• policy transfer and benchmarking
• policy networks and involvement of stakeholder groups and institutional capacity enhancement.

The editors, whom are leading experts on the subject, explore the nature, extent and characteristics of the new governance arrangements that have been put in place to implement sustainable development strategies and initiatives at the sub-national levels. They also examine the approaches that sub-national governments adopted towards the mobilization of 'stakeholders' in these initiatives and what type of non-governmental actors have become involved.

In Pursuit of Sustainable Development will be of interest to students and researchers of politics, development, geography, planning and social policy.

First published in 1999, this volume aims to go beyond this debate is to explore the factors which have contributed to women's exclusion from rights and full citizenship. Beginning by linking the construction of a dichotomous relationship between public and private spheres to the theory and practice of women's exclusion, it attempts to move beyond critique and open up an alternative, more positive project. More than a feminist analysis, this project is fundamental to constructing a new understanding of politics and the political process.

The book explores how implementation strategies engage sub-national, regional and local actors in the promotion of sustainable development.

Following the obligations incurred at the Rio Earth Summit and the related UNCED process, European states began to produce sustainable development strategies in the 1990s. Implementation efforts are increasingly using 'new' governance arrangements, including:

• use of public/private partnerships
• new policy tools
• policy transfer and benchmarking
• policy networks and involvement of stakeholder groups and institutional capacity enhancement.

The editors, whom are leading experts on the subject, explore the nature, extent and characteristics of the new governance arrangements that have been put in place to implement sustainable development strategies and initiatives at the sub-national levels. They also examine the approaches that sub-national governments adopted towards the mobilization of 'stakeholders' in these initiatives and what type of non-governmental actors have become involved.

In Pursuit of Sustainable Development will be of interest to students and researchers of politics, development, geography, planning and social policy.

First published in 1999, this volume aims to go beyond this debate is to explore the factors which have contributed to women's exclusion from rights and full citizenship. Beginning by linking the construction of a dichotomous relationship between public and private spheres to the theory and practice of women's exclusion, it attempts to move beyond critique and open up an alternative, more positive project. More than a feminist analysis, this project is fundamental to constructing a new understanding of politics and the political process.

This volume explores the impact of the twin process of democratization and marketization on the environment in East Central Europe. Three environmental matters are investigated: how the twin processes of change have affected the physical environment; the expression of environmental interest; and the effectiveness of environmental management policies. The book also examines the role of the European Union because of the influence it exercises on environmental policy in East Central Europe. It finds that political and economic instability and external pressures have displaced environmental considerations from centre stage. This has meant a failure within East Central Europe to realise a more far-reaching and more sustainable approach towards the management of transition.

This volume explores the impact of the twin process of democratization and marketization on the environment in East Central Europe. Three environmental matters are investigated: how the twin processes of change have affected the physical environment; the expression of environmental interest; and the effectiveness of environmental management policies. The book also examines the role of the European Union because of the influence it exercises on environmental policy in East Central Europe. It finds that political and economic instability and external pressures have displaced environmental considerations from centre stage. This has meant a failure within East Central Europe to realise a more far-reaching and more sustainable approach towards the management of transition.

"The Politics of Sustainable Development" analyzes how the theory of sustainable development has been related to the practice and how it has been applied within Europe at all levels of government from the EU down to the sub-national local level.
The essays included here begin with an analysis of the ambiguities inherent in sustainable development and the contestable nature of the concept. The contributors explore how far it is possible to reconcile economic growth with environmental needs, asking whether sustainable development can promote equity and development. The book breaks fresh ground in assessing the impact of deep ecological thought on sustainable development as part of a new typology of the concept.
The second section examines how sustainable development has been interpreted at EU and sub-national levels within the member states, with examples drawn from the Mediterranean and Northern European countries. Contrasting interpretations of sustainable development are examined, considering political and administrative conflicts, the influence of cultural factors, and tensions between different levels of government. The ambiguity of sustainable development has led to extensive confusion and created the need for a clearer consensus among policy-makers as to how the concept should be interpreted.

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone!

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

This is an EXACT reproduction of a book published before 1923. This IS NOT an OCRd book with strange characters, introduced typographical errors, and jumbled words. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.

This is an EXACT reproduction of a book published before 1923. This IS NOT an OCR'd book with strange characters, introduced typographical errors, and jumbled words. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.

Now it's your turn to become The Frugal Florist! Use any one of the ideas shown here and instantly create arrangements for your own enjoyment or make someone else happy. Practice makes perfect, so if the first attempt doesn't turn out exactly like you thought, keep trying. The complete line of The Frugal Florist Design Kits all are available at the Web site: www.frugalflorist.biz.