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Quality may appear to be a nebulous term. The U.S. Office of
Technology Assessment has defined the quality of medical care as
"evaluation of the performance of medical providers according to
the degree to which the process of care increases the probability
of outcomes desired by patients and reduces the probability of
undesired outcomes, given the state of medical knowledge." The
Institute of Medicine (IOM), in a report entitled, "Medicare: A
Strategy for Quality Assurance,"stated that "quality of care is the
degree to which health services for individuals and populations
increase the likelihood of desired health outcomes and are
consistent with current professional knowledge," whereas Ovretveit
(1992) simply states, "A quality health service/system gives
patients what they want and need." All of these definitions may
provide the best explanation of the concept of quality in health
care. Each provides additional insight into quality, what we can
expect from quality, and how quality can be perceived. Pharmacy
service quality has been measured by assessing its structure,
process, and outcomes.
This Book is about the Pharmacy Practice and counseling techniques
in the community practice. Sometimes it is quiet difficult to cop
the patient educational concern. In this Piece of work, I would
like to express my gratitude and affection to the First
Professional Pharmacy Student of Universiti Sains Malaysia (session
2010-2011), for their hardworking and creativity. This book belongs
to them and their forthcoming juniors to learn for perfection.With
this book, our aim is to create awareness among pharmacy profession
to practice counseling and strategies to overcome difficult
situation during patient interaction."We judge ourselves by what we
feel capable of doing, while others judge us by what we have
already done." - Henry Wadsworth Longfellow. I hope all of you will
find your way of success in this life. Remember: "Excellence can
only be achieved by those who dares to believe that they are
superior than the circumstances." Syed Wasif Gillani
Patient In-Home Care Program is inspired by the increased incidence
of adverse drug reporting or non-compliance factors related to
patient-related behavior. Patient is willing to get treatment but
the problem lies beyond the drug therapy, its somehow inside the
attitudinal practice of the patient. With this problem and clinical
practice we aim to fulfill the theory of "Self-doctor." Chronic or
live long diseases like; Diabetes mellitus, Hypertension etc..
needs a continuous and consistent management procedure and thus
impact on the economic status of patient. through this program we
hope to reduce the patient cost and ensure the beneficial patient
related therapeutic outcomes. In this book vital information
regarding the patient behavioral modification to ensure therapeutic
compliance, is given to use for the betterment of Human race.
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