This book provides an in-depth introduction to crisis management and leadership in SMEs, as well as methods, approaches and cases against the background of different crises; external ones in particular. Featuring contributions from research and practice, this book covers a plethora of SMEs from different sectors to match the diverse nature of small business practice. The combination of a sound theoretical framework for small firm crisis management along with practical instruments/methods and cases, help to improve the organizational resilience of SMEs. The authors also guide the reader to resources beyond the book, including an online "Crisis Toolkit" comprised of material such as further publications, crisis management blueprints, guidelines, checklists, and company cases on crisis management-related issues.

This book provides an in-depth introduction to knowledge risk management (KRM) as well as methods, tools and cases to address knowledge risk management issues in both the public and private sector. It focuses on the integration of knowledge risks into the holistic risk management of organizations. In addition, this book is accompanied by an external website that includes additional checklists, videos and company cases. The combination of a sound theoretical framework along with practical instruments, tools and ancillary materials makes this book a unique, interactive book for professionals, managers, and executives as well as students, academics and policy makers.

This book provides an in-depth introduction to crisis management and leadership in SMEs, as well as methods, approaches and cases against the background of different crises; external ones in particular. Featuring contributions from research and practice, this book covers a plethora of SMEs from different sectors to match the diverse nature of small business practice. The combination of a sound theoretical framework for small firm crisis management along with practical instruments/methods and cases, help to improve the organizational resilience of SMEs. The authors also guide the reader to resources beyond the book, including an online “Crisis Toolkit� comprised of material such as further publications, crisis management blueprints, guidelines, checklists, and company cases on crisis management-related issues.

This book provides an in-depth introduction to knowledge risk management (KRM) as well as methods, tools and cases to address knowledge risk management issues in both the public and private sector. It focuses on the integration of knowledge risks into the holistic risk management of organizations. In addition, this book is accompanied by an external website that includes additional checklists, videos and company cases. The combination of a sound theoretical framework along with practical instruments, tools and ancillary materials makes this book a unique, interactive book for professionals, managers, and executives as well as students, academics and policy makers.

Das Buch vermittelt eine ganzheitliche Betrachtung des Risikomanagements und der organisationalen Resilienz anhand der Methode des Storytellings. Die Themen Risikomanagement, Krisenmanagement und Fehlermanagement werden von Unternehmen häufig unabhängig voneinander umgesetzt. Studien zur organisationalen Resilienz zeigen jedoch, dass eine Vernetzung aller drei Bereiche im Unternehmen der Schlüssel zum Erfolg sein kann. Diese Vernetzung gelingt am besten durch die Methode des Storytellings. Dabei werden Geschichten im Unternehmen strategisch genutzt, um fachlich relevante Informationen oder Prozessziele zu verdeutlichen oder Lösungswege aufzuzeigen. Damit können zum einen Traditionen, Werte und Unternehmenskultur vermittelt werden, aber auch durch die Arbeit mit Metaphern verborgene Konflikte aufgelöst werden. Denn Geschichten öffnen uns die Augen, verändern unsere Perspektive und dienen als praktische Handlungshilfen.  Die Autoren beschreiben anschaulich und anhand von praxisorientierten Beispiel-Geschichten die Methode des Storytellings im Risiko-, Krisen- und Fehlermanagement und geben Tipps für die Entwicklung einer eigenen Geschichten-Datenbank.