Few are prepared for managing across cultures, and the costs of cultural blind spots can spin out of control-from lawsuits to lost opportunities. Forged in the fire of clashing cultures and living on four continents, Dr. Zweifel developed a fool-proof methodology for managing successfully across borders. And post-9/11, the Arab Spring and the BRICS emerging markets, e-commerce and social networks have made this updated and expanded edition of Culture Clash indispensible.

"Communicate or Die" zeigt Ihnen, wie Sie Mitarbeiter zu Hochstleistungen anspornen und unzufriedene Kunden verhindern - durch effektive Kommunikation. Mit vielen anschaulichen Beispielen und einer Fulle unmittelbar anwendbarer Tipps.