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Established over a century ago, Fauna & Flora International
(FFI) was the world's first international conservation
organisation. The pioneering work of its founders in Africa led to
the creation of numerous protected areas, including Kruger and
Serengeti National Parks. For the first time, the story of FFI's
history is told in its entirety. Throughout its history, FFI has
repeatedly broken new ground. It is renowned for its innovative,
landmark programmes, many of which have come to be regarded as
classic examples of conservation practice: the eleventh-hour rescue
of the Arabian oryx in 1962; the multifaceted Mountain Gorilla
Project launched in 1978; Tunnels for Toads in 1987, one of
countless campaigns on behalf of the UK's neglected amphibians,
reptiles and bats; a 1994 botanical initiative in Turkey that
anticipated the Important Plant Area concept; and, in 2000, the
first programme to put biodiversity firmly on the agenda of
blue-chip companies. It has been instrumental in creating much of
today's global conservation infrastructure, including such
well-known institutions as IUCN - The World Conservation Union, the
Worldwide Fund for Nature, CITES (the Convention on International
Trade in Endangered Species of Wild Fauna and Flora) and TRAFFIC,
the wildlife trade monitoring network. To this day, FFI continues
to blaze a trail for others to follow, and this beautifully
illustrated volume showcases its illustrious history. With a
Foreword by Sir David Attenborough, FFI's Vice-President, the book
is filled with stunning photography throughout, making it the
perfect gift for nature and wildlife enthusiasts.
Discover how the world's best brands create outstanding customer
experience, engaged teams and market-beating growth with this
practical guide, providing a model that will help any organization
deliver effective and seamless customer engagement. Customer
experience (CX) has been a phrase in business lexicon for over 30
years. Seen by many as the last battleground, where winners will
gain competitive advantage and increased market share, there is not
a company in the world that is not in some way focused on the
quality of the experience they deliver. However, for many
businesses, CX is neither a strategic discipline, consistently
applied, nor is it a well-trodden path. It's not easy to deliver
exceptional customer experience, again and again, and it becomes
difficult to have a CX strategy that provides tangible and
measurable results. Customer Experience Excellence provides a route
map to CX success. Drawing on a vast body of research collated and
curated by the global consulting group KPMG, this book shows how
the world's most elite organizations have made excellence a habit,
by creating authentic, human connections at scale. Whether dealing
with external consumers or internal colleagues, learn how to become
an enlightened and agile business and 'think customer' at every
single touch point.
Discover how the world's best brands create outstanding customer
experience, engaged teams and market-beating growth with this
practical guide, providing a model that will help any organization
deliver effective and seamless customer engagement. Customer
experience (CX) has been a phrase in business lexicon for over 30
years. Seen by many as the last battleground, where winners will
gain competitive advantage and increased market share, there is not
a company in the world that is not in some way focused on the
quality of the experience they deliver. However, for many
businesses, CX is neither a strategic discipline, consistently
applied, nor is it a well-trodden path. It's not easy to deliver
exceptional customer experience, again and again, and it becomes
difficult to have a CX strategy that provides tangible and
measurable results. Customer Experience Excellence provides a route
map to CX success. Drawing on a vast body of research collated and
curated by the global consulting group KPMG, this book shows how
the world's most elite organizations have made excellence a habit,
by creating authentic, human connections at scale. Whether dealing
with external consumers or internal colleagues, learn how to become
an enlightened and agile business and 'think customer' at every
single touch point.
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Solid State
Tim Knight
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R718
Discovery Miles 7 180
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Ships in 12 - 17 working days
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