This title was first published in 2001: During the last twenty years government rhetoric in the UK has increasingly advocated that statutory health and social care services should regard and treat recipients as 'consumers' in the same way as companies and organizations in the private sector. This involves a considerable cultural change on the part of both service providers and their clients, and this timely study explores the extent to which such a cultural change is actually taking place in British society. The utilization of welfare services by a sample of people aged 70 and above on discharge from inpatient care and in a short period afterwards is examined as a critical testbed for key components of consumerism, including participation, representation, access, choice, information and redress. The book explores not only the extent to which opportunities are being provided for users to play an active role in their care, but also their degree of willingness to assume such a role.

Stouts, millers, and forky-tails (a.k.a. deerfly, moths, and earwigs) are just three of more than 200 fascinating insects, spiders, and other arthropods profiled in this book. Youll also meet weevils, flesh flies, aphids, dragonflies, ticks, bees, giant water bugs, and many mosquitos. These are the creepy-crawlies in your garden and in your basement, the annoyances and the biters, the disease-carriers and the pests. But they are also the pollinators and the insect friends that are crucial to healthy ecosystems. Organized by habitat and order, each description gives key identifying features, life cycle details, as well as the specific habits and quirks that make each one worthy of study. The pages are filled with stunning full-colour photographs of each creature, from gross to gorgeous. Includes up-to-date information about each species distribution in this province, as well as quick hits about the latest local research, folk tales, and insect lore. Insects are the most dominant animal group on the planet. Getting to know some of this species richness is a journey every nature-lover or curious mind will enjoy.