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Managing with Total Quality Management - Theory and Practice (Hardcover): Adrian Wilkinson, Tom Redman, Ed Snape, Mick... Managing with Total Quality Management - Theory and Practice (Hardcover)
Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
R1,273 Discovery Miles 12 730
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In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

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