While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant to those engaged in the management or delivery of sales and marketing activities. This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate.
Topics covered provide managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Several models and methodologies are explained which can be applied or replicated in a wide variety of industries. The book also features numerous case studies which illustrate the journey that various companies are taking as they implement KM within sales and marketing.
Develops a generic model for managing knowledge in sales and marketing environmentsProvides a handbook for line managers wishing to introduce knowledge management into their sales and marketing activitiesWritten by a highly knowledgeable and well-respected practitioner in the field who is mentored by an recognised sales and marketing industry expert

Illuminates how new modes of artistic production in colonial India shaped the British state’s nationalisation of the East India Company, transforming the relationship between nation and empire   This pioneering book explores how art shaped the nationalisation of the East India Company between the loss of its primary monopoly in 1813 and its ultimate liquidation in 1858. Challenging the idea that parliament drove political reform, it argues instead that the Company’s political legitimacy was destabilised by novel modes of artistic production in colonial India. New artistic forms and practices—the result of new technologies like lithography and steam navigation, middle-class print formats like the periodical, the scrapbook and the literary annual, as well as the prevalence of amateur sketching among Company employees—reconfigured the colonial regime’s racial boundaries and techniques of governance. They flourished within transimperial networks, integrating middle-class societies with new political convictions and moral disciplines, and thereby eroding the aristocratic corporate cultures that had previously structured colonial authority in India.   Unmaking the East India Company contributes to a reassessment of British art as a global, corporate and intrinsically imperial phenomenon—highlighting the role of overlooked media, artistic styles and print formats in crafting those distinctions of power and identity that defined ‘Britishness’ across the world.   Distributed for the Paul Mellon Centre for Studies in British Art

Readers at all levels will find even-handed coverage of politics in sub-Saharan Africa's more than thirty states from the early years of independence to today. Readings in African Politics provides an overview of key topics and themes that collectively contribute to an understanding of politics in Africa. The selections included here come from a wide range of Western and non-Western sources and together represent core knowledge in the field of African politics. Topic areas covered are methods for appraising the modern African state, approaches to understanding African states and their politics, dimensionsof regional conflict, conflict between traditional and modern values, the politics of new social forces, and the meaning of contemporary trends. An introductory essay by Tom Young sketches the terrain of politics in Africa from national and international efforts toward development to local problems such as corruption and ethnic conflict. TOM YOUNG is Senior Lecturer in Politics with reference to Africa, SOAS, London Contributors include: ROBERT H. BATES, GORAN HYDEN, Jean-FRANCOIS BAYART, MAHMOOD MAMDANI, PATRICK CHABAL & JEAN-PASCAL DALOZ, ROY MAY, MARGARET HALL & TOM YOUNG, TOYIN FALOLA, RICHARD FANTHORPE, MAMADOU DIOUF, AILI MARI TRIPP, BESSIE HOUSE-MIDAMBA,JOCELYN ALEXANDER, SALLY FALK MOORE, ADAM ASHWORTH Published in association with the International African Institute North America: Indiana U Press

If you boil a kettle twice today, you will have used five times more electricity than a person in Mali uses in a whole year. How can that be possible?

Decades after the colonial powers withdrew, Africa is still struggling to catch up with the rest of the world. When the same colonists withdrew from Asia there followed several decades of sustained and unprecedented growth throughout the continent. So what went wrong in Africa? And are we helping to fix it, or simply making matters worse?

In this provocative analysis, Tom Young argues that so much has been misplaced: our guilt, our policies, and our aid. Human rights have become a cover for imposing our values on others, our shiniest infrastructure projects have fuelled corruption and our interference in domestic politics has further entrenched conflict. Only by radically changing how we think about Africa can we escape this vicious cycle.

Vast, diverse, dynamic, and turbulent, the true nature of Africa is often obscured by its poverty-stricken image. In this controversial and gripping guide, Tom Young cuts through the emotional hype to critically analyse the continent's political history and the factors behind its dismal economic performance. Maintaining that colonial influences are often overplayed, Young argues that much blame must lie with African governments themselves and that Western aid can often cause as much harm as good.

A thrilling drama based on the true story of one of the Second World War's most daring and successful rescue missions.Summer, 1944. Yugoslavia is locked in a war within a war. In addition to fighting the German occupation, warring factions battle each other. Hundreds of Allied airmen have been shot down over this volatile region, among them American Lieutenant Bill Bogdonavich. Though grateful to the locals who are risking their lives to shelter and protect him from German troops, Bogdonavich dreams of the impossible: escape. With three failed air missions behind him, Lieutenant Drew Carlton is desperate for redemption. From a Texas airbase he volunteers for a secretive and dangerous assignment, codenamed Operation Halyard, that will bring together American special operations officers, airmen, and local guerilla fighters in Yugoslavia's green hills. This daring plan - to evacuate hundreds of stranded airmen while avoiding detection by the Germans - faces overwhelming odds. What follows is one of the greatest stories of military heroism, an elaborate rescue that required astonishing courage, sacrifice, and resilience. Red Burning Sky is a riveting and ultimately triumphant military thriller based on true events, all the more remarkable for being so little known - until now. Perfect for fans of Alistair MacLean, Jack Higgins and John Nichol. Praise for Tom Young'One of the most exciting new thriller talents in years!' Vince Flynn 'Gripping and impressively authentic' Frederick Forsyth 'Courage and honor in the face of the enemy have not been so brilliantly portrayed since the great novels of the Second World War' Jack Higgins 'A gutsy, gritty thriller told only as one who's been there and done that could write it... a terrific new writer' W.E.B. Griffin 'Young has a gift for allowing the reader to experience the emotional aspect of being a soldier... Military-thriller fans should make Young's work an essential addition to their reading lists' Booklist 'Like Tom Clancy, Young has an eye for detail about military equipment, operations, and thinking that will ring true with any veteran' General Chuck Horner, USAF (RET.), former Commander, U.S. Central Command Air Forces

These readings in international relations in Africa grapple with the continent's changing place in the world. The essays confront issues such as the increasing tempo of armed conflict, the tendency of Western states and agencies to intervene in African settings, the presence of China, and the health of African states and their ability to participate in the global economy. Questions regarding sovereignty, leading regional actors, conflict and resolution, and the neoliberal African renaissance add to the broad thematic coverage presented in this timely volume.

These readings in international relations in Africa grapple with the continent's changing place in the world. The essays confront issues such as the increasing tempo of armed conflict, the tendency of Western states and agencies to intervene in African settings, the presence of China, and the health of African states and their ability to participate in the global economy. Questions regarding sovereignty, leading regional actors, conflict and resolution, and the neoliberal African renaissance add to the broad thematic coverage presented in this timely volume.

Drawing from the wealth of Greek literary, epigraphic, and monumental traditions, the author constructs a detailed and historically rich picture of the lives of 5th century B.C. Athenians. Combining the virtues of a historical narrative and a work of historical fiction which imagines episodes in the lives of famous and anonymous Athenians of every social class, The Goat Song is an accessible and entertaining recreation of a world-historical epoch that continues to shape contemporary Western culture. Albert Camus in our own era describes human being as meaning demanding creatures. Suffering without purpose, struggle without heroism, dying without the hope of some connection to a transcendent order or value makes life seem empty and pointless. Dr. Young's story-telling helps the curious reader to sympathetically understand the inner lives of ancient Athenians in terms of their own culture. The reader is led to see their world and the trajectory of their lives through the poetic stories of gods and heroes, political ideals, and philosophical theories which for ancient Athenians defined the possible meanings of their human aspirations and struggles.