While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant to those engaged in the management or delivery of sales and marketing activities. This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate.
Topics covered provide managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Several models and methodologies are explained which can be applied or replicated in a wide variety of industries. The book also features numerous case studies which illustrate the journey that various companies are taking as they implement KM within sales and marketing.
Develops a generic model for managing knowledge in sales and marketing environmentsProvides a handbook for line managers wishing to introduce knowledge management into their sales and marketing activitiesWritten by a highly knowledgeable and well-respected practitioner in the field who is mentored by an recognised sales and marketing industry expert

Illuminates how new modes of artistic production in colonial India shaped the British state’s nationalisation of the East India Company, transforming the relationship between nation and empire   This pioneering book explores how art shaped the nationalisation of the East India Company between the loss of its primary monopoly in 1813 and its ultimate liquidation in 1858. Challenging the idea that parliament drove political reform, it argues instead that the Company’s political legitimacy was destabilised by novel modes of artistic production in colonial India. New artistic forms and practices—the result of new technologies like lithography and steam navigation, middle-class print formats like the periodical, the scrapbook and the literary annual, as well as the prevalence of amateur sketching among Company employees—reconfigured the colonial regime’s racial boundaries and techniques of governance. They flourished within transimperial networks, integrating middle-class societies with new political convictions and moral disciplines, and thereby eroding the aristocratic corporate cultures that had previously structured colonial authority in India.   Unmaking the East India Company contributes to a reassessment of British art as a global, corporate and intrinsically imperial phenomenon—highlighting the role of overlooked media, artistic styles and print formats in crafting those distinctions of power and identity that defined ‘Britishness’ across the world.   Distributed for the Paul Mellon Centre for Studies in British Art

Readers at all levels will find even-handed coverage of politics in sub-Saharan Africa's more than thirty states from the early years of independence to today. Readings in African Politics provides an overview of key topics and themes that collectively contribute to an understanding of politics in Africa. The selections included here come from a wide range of Western and non-Western sources and together represent core knowledge in the field of African politics. Topic areas covered are methods for appraising the modern African state, approaches to understanding African states and their politics, dimensionsof regional conflict, conflict between traditional and modern values, the politics of new social forces, and the meaning of contemporary trends. An introductory essay by Tom Young sketches the terrain of politics in Africa from national and international efforts toward development to local problems such as corruption and ethnic conflict. TOM YOUNG is Senior Lecturer in Politics with reference to Africa, SOAS, London Contributors include: ROBERT H. BATES, GORAN HYDEN, Jean-FRANCOIS BAYART, MAHMOOD MAMDANI, PATRICK CHABAL & JEAN-PASCAL DALOZ, ROY MAY, MARGARET HALL & TOM YOUNG, TOYIN FALOLA, RICHARD FANTHORPE, MAMADOU DIOUF, AILI MARI TRIPP, BESSIE HOUSE-MIDAMBA,JOCELYN ALEXANDER, SALLY FALK MOORE, ADAM ASHWORTH Published in association with the International African Institute North America: Indiana U Press

If you boil a kettle twice today, you will have used five times more electricity than a person in Mali uses in a whole year. How can that be possible?

Decades after the colonial powers withdrew, Africa is still struggling to catch up with the rest of the world. When the same colonists withdrew from Asia there followed several decades of sustained and unprecedented growth throughout the continent. So what went wrong in Africa? And are we helping to fix it, or simply making matters worse?

In this provocative analysis, Tom Young argues that so much has been misplaced: our guilt, our policies, and our aid. Human rights have become a cover for imposing our values on others, our shiniest infrastructure projects have fuelled corruption and our interference in domestic politics has further entrenched conflict. Only by radically changing how we think about Africa can we escape this vicious cycle.

These readings in international relations in Africa grapple with the continent's changing place in the world. The essays confront issues such as the increasing tempo of armed conflict, the tendency of Western states and agencies to intervene in African settings, the presence of China, and the health of African states and their ability to participate in the global economy. Questions regarding sovereignty, leading regional actors, conflict and resolution, and the neoliberal African renaissance add to the broad thematic coverage presented in this timely volume.

Vast, diverse, dynamic, and turbulent, the true nature of Africa is often obscured by its poverty-stricken image. In this controversial and gripping guide, Tom Young cuts through the emotional hype to critically analyse the continent's political history and the factors behind its dismal economic performance. Maintaining that colonial influences are often overplayed, Young argues that much blame must lie with African governments themselves and that Western aid can often cause as much harm as good.

Wide-ranging and operatic in scale and in scope, Our Time on Earth - Tom Young's fourth book - is an intuitive gaze at the mystery, promise, and condition of human life on Earth in 2020. In an expansive col-lection of eighty-three new photographs, artfully sequenced into thematic parts, Young brings to us a vis-ual narrative that simultaneously hints at the apocalyptic unfolding of contemporary life while offering reverential hope for a better world. Through a collision of images as minute as a molded snow globe, as expansive as a roiling ocean, and as haunting as steam belching from the tower of a nuclear power plant, Young brings the reader on an epic journey. Here one finds the prayerful silence of a goat at peace in a freshly dug grave, the human tableaux of young people amidst the drenching power of water, and the simple magnificence of moving water frozen into icy stillness. Here as well one finds disturbing aspects of the human mosaic to be found in the common places of everyday life, from a school bus abandoned in a vast mined landscape to a col-lapsing building in the shape of a large cat. In Tom Young's universe, juxtaposition tells a story while the precise rendering of a moment in time speaks to the mystery of creation and the devotion of a photographer trying to understand a compli-cated world. As curator Aprile Gallant observes in her insightful essay: "The images build upon the other, veering from macro to micro, from vegetable, animal, and mineral to welded, constructed, and manufac-tured... The aggregate of viewing is an awareness of the deep interconnectedness of humans and their environment, a drama that plays out in equally beneficial and devastating ways." Our Time on Earth plays knowingly off the idea that human endeavors on the planet can be as brief as the beat of a hummingbird's wing and as long-lasting as mercury and lead embedded in a local river or stream. The question thus arises as to how the traces we leave behind from our time on Earth will reverberate as we move forward to the next generation and the next and the next.

A thrilling drama based on the true story of one of the Second World War's most daring and successful rescue missions.Summer, 1944. Yugoslavia is locked in a war within a war. In addition to fighting the German occupation, warring factions battle each other. Hundreds of Allied airmen have been shot down over this volatile region, among them American Lieutenant Bill Bogdonavich. Though grateful to the locals who are risking their lives to shelter and protect him from German troops, Bogdonavich dreams of the impossible: escape. With three failed air missions behind him, Lieutenant Drew Carlton is desperate for redemption. From a Texas airbase he volunteers for a secretive and dangerous assignment, codenamed Operation Halyard, that will bring together American special operations officers, airmen, and local guerilla fighters in Yugoslavia's green hills. This daring plan - to evacuate hundreds of stranded airmen while avoiding detection by the Germans - faces overwhelming odds. What follows is one of the greatest stories of military heroism, an elaborate rescue that required astonishing courage, sacrifice, and resilience. Red Burning Sky is a riveting and ultimately triumphant military thriller based on true events, all the more remarkable for being so little known - until now. Perfect for fans of Alistair MacLean, Jack Higgins and John Nichol. Praise for Tom Young'One of the most exciting new thriller talents in years!' Vince Flynn 'Gripping and impressively authentic' Frederick Forsyth 'Courage and honor in the face of the enemy have not been so brilliantly portrayed since the great novels of the Second World War' Jack Higgins 'A gutsy, gritty thriller told only as one who's been there and done that could write it... a terrific new writer' W.E.B. Griffin 'Young has a gift for allowing the reader to experience the emotional aspect of being a soldier... Military-thriller fans should make Young's work an essential addition to their reading lists' Booklist 'Like Tom Clancy, Young has an eye for detail about military equipment, operations, and thinking that will ring true with any veteran' General Chuck Horner, USAF (RET.), former Commander, U.S. Central Command Air Forces

"Timeline" is among the most creative photographic projects to emerge in the art world in years. Many of us, historically, have turned to the photo album as a way to preserve memories of personal and family events that are worth noting, worth saving: birthdays, trips, ceremonies, the house where we were raised, child's play in the garden outside the kitchen window, our pet animals, family reunions, and even dark times caused by recovery from a serious illness. Each album becomes an archive, if you will, of who we are as a person, as a family.Tom Young has taken this old idea and created an entirely new genre: visual fiction. Here, in each picture, he offers an assemblage of personal life that could very well be yours, and he has intertwined it with the interior and exterior places that can surround us: trees and rocks and windows and showers and fields of grain. The accompanying titles convey not only a direction toward meaning for each image, but also a declaration that each image is a work of art. Here, then, is a narrative of landscape and portraiture that suggests not only the photographer's life, but also, through the power of memory and shared experience, the reader's.When Young was only ten years old, he had a medical procedure that left his eyes fully bandaged for weeks. Without sight, all of his other senses changed. Despite the darkness, he would imagine the world around him and the power of light as it relates to memory. In "Timeline," one senses that the artist is seeing his entire world as if a life is being recollected in a split second. One image leads to another, building in nuance and subtly until we come to understand, as if by way of a sixth sense, how the little details of life create a larger retrospective. "If pictures could talk, what a tale they might tell." That thought lurks behind every image of Tom Young's masterful visual story of a life; Is it his? Or yours?(See the publisher's website for further information on exhibits and to view a slide show: http: //gftbooks.com/books_YoungTom.html )See a wonderful video from the team at Photo-Eye about the book: http: //vimeo.com/67147795