This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, theconvergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing'thecustomers'roletocombineefficiencyand experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial roleof 'operationalizing' thecustomers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization.

This is a special volume of articlesbased on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services

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This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services

This book presents recent research directions that address management in the information economy. The contributors include leading researchers with interests in a diverse set of topics who highlight important areas and point to some important topics for future research. The book begins with perspectives at the level of the economy as a whole and then progressively addresses industrial structure, sectors, functions, and business practices.

Service Industrialization, Employment and Wages in the US Information Economy has three main research objectives: examine the impact of service industrialization on employment and wages in the US and understand the forces that drive them; using national income and labor data until 2017 to present a macroeconomic context for an analysis of employment and wages; and identify implications of the above for management and public policy. After a brief introduction, the authors present a review of relevant literature. The third section discusses service industrialization and the 'services revolution'. The authors present an update of the major trends in the US economy up to 2017 in the fourth section. The fifth section identifies and discusses the forces including service industrialization that are driving the changes in the economy with an emphasis on the employment and job effects. The sixth section presents a more detailed breakdown of jobs based on SOC (Standard Occupational Classification) codes, and wages by sectors based on NAICS (North American Industrial Classification System) codes. The seventh section presents other important observations and conclusions regarding service industrialization and demographic changes in the seventh section. In the eighth section, the monograph reviews the implications of the trends discussed earlier for managers and policy makers to address the issues that are being faced at all levels of the economy. The final section presents concluding remarks about the potential for future research.

The U.S. Information Economy: Value, Employment, Industry Structure, and Trade explores the confluence of two events -- large economies in the world being dominated by services and a change from a material or physical economy to an information economy -- by examining the double dichotomy of products versus services and information versus material, which divides the economy into four supersectors. This transformation to information and information-intensive services has a wide array of consequences. The authors examine some of these consequences to indicate the substantial implications for both management and policy decisions. After an introduction, the authors review research on the information economy in the U.S. and survey the literature on related topics. Sections 3 and 4 present the main results of the study, in terms of the two-way breakdown of the U.S. economy based on GNP data and labor statistics. Section 5 presents the changing patterns of international trade in information services. Section 6 discusses possible reasons for these trends, and the authors analyze the consequences of industrialization for information-intensive services in Section 7. The monograph concludes in Section 8 with a summary and a description of our ongoing research on these topics. Finally, a technical appendix is available on the book homepage that provides a description of the detailed calculations that were carried out to measure the size and structure of the U.S. information economy.